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BBB Business Review

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BBB Accredited Business since

Ace Auto Connection Inc.

Phone: (815) 717-6501 12620 Old Plank Dr, New Lenox, IL 60451

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Ace Auto Connection is a used car dealership which sells cars and trucks. Located in New Lenox, IL, this company serves Will County, including Joliet, Frankfort, Mokena, Lockport, Homer Glen, and Romeoville.

This company has an indoor showroom in addition to financing and warranties for their automobiles. Their online inventory features cars ranging from 1998 to the most recent model year. Both foreign and domestic car makers are represented, including Dodge, Chevrolet, Hyundai, GMC, Ford, and Toyota. The listing for each automobile includes a fuel efficiency rating for both city and highway driving estimated by the E.P.A., though actual mileage may vary accounting to fuel type and other qualities of the individual car.

Both manual and automatic transmission cars are available. Car mileage varies from under 50,000 to over 100,000, and specifications such as the type of engine, interior fabric, and color are listed for each car. Photos of the interior and exterior of each car are available on their website. The website includes a locator service, where a customer can write down a specific car desired and the staff of Ace Auto Connection will inform the customer should a car matching the specifications come into stock. Also included on the website is a loan calculator in order to assist customers in determining how much a loan will cost per month.

Visit the website for Ace Auto Connection to view their inventory of used cars, submit a request for an alert on a specific type of car, and arrange a test drive with one of the automobiles in stock.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ace Auto Connection Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ace Auto Connection Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ace Auto Connection Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: February 25, 2013 Business started: 05/10/2010 Business started locally: 05/10/2010 Business incorporated 05/10/2010 in IL
Type of Entity


Business Management
Mrs. Nancy Malone, President
Contact Information
Principal: Mrs. Nancy Malone, President
Number of Employees


Business Category

Auto Dealers - Used Cars Auto Repair & Service Auto Services Used Car Dealers (NAICS: 441120)

Customer Review Rating plus BBB Rating Summary

Ace Auto Connection Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.