Business ProfileforTyson

We purchased a 2022 Jeep Compass Trailhawk in January 2023. It was advertised with no accidents (and a remote start, which it didn't have) and was confirmed by our salesman *** several times. After the purchase, we discovered quite a bit of hidden accident damage and it cost us over $2,000 to repair. Tyson Motors still refuses to pay the full reimbursement.

The customer posting this review fails to mention that he purchased a used/pre-owned vehicle. The term used implies that a vehicle may have cosmetic blemishes and the price of the vehicle is assessed to include the used condition. At the time of purchase, the customer was provided with an industry standard AutoCheck history report which included vehicle maintenance reports and accident history. The vehicle showed no accident history. As the customer has never brought the Jeep back to Tyson, we cannot assess what claims he is making. The customer also fails to mention that he has presented multiple and varying body damage assessments during the past eight months of his ownership ranging from ***** to ***** dollars. Additionally, he does not mention that Tyson Motor, as an act of goodwill, sent this individual a check for over 500 dollars hoping for customer retention. This customers actions exceed what should be construed as a typical business transaction. The customer has gone as far as mailing his demands to the owners personal residence, as well as leaving voice mails claiming to visit the owners home. This level of conduct is unacceptable. In conclusion, the customer purchased a used vehiclenot a new one. The customer negotiated a purchase price, signed the purchase with an AS IS notification and signed a document which stated that Nothing Was Owed. The decision to repair a used vehicle without returning to a dealer lies solely with the new owner.