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          Rizza Cadillac has 1 locations, listed below.

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            Business ProfileforRizza Cadillac

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            16 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2003

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            9/1/1970
            Years in Business:
            55
            Business Started:
            1/1/1969
            Business Started Locally:
            1/1/1969
            Business Incorporated:
            10/10/1990
            Accredited Since:
            2/1/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rizza Cadillac
            • Rizza Buick GMC Cadillac, Inc.
            Business Management
            • Mr. Joe Rizza, Vice President
            • Mr. Anthony V. Rizza, President
            • Mr. Roy Sommerfeld, Director of Operations
            Contact Information

            Principal

            • Mr. Joe Rizza, Vice President

            Customer Contact

            • Mr. Roy Sommerfeld, Director of Operations
            • Mr. Jim Allegretti, General Manager
            Additional Contact Information

            Fax Numbers

            • (708) 429-5222
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/28/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            I purchased a used vehicle from Rizza on 1-27-24. Their sales (salesman and sales manager) and financing tactics were aggressive. At one point, they admitted to pushing hard for the sale due to it being the last Saturday of the month and trying to boost sales numbers.*2018 (VIN: *****************) Certified Pre-Owned. ****** miles priced at $26.550. Listed for sale for 108 days with $3,400 in previous price drops. The website indicates there are no finance offers for this vehicle indicating that the listed price was not discounted based on potential, qualifying offers. *2019 (VIN: *****************) - Certified Pre-Owned. ****** miles priced at $29.950. Listed for sale for 57 days with $1,000 in previous price drops. The website indicates there are no finance offers for this vehicle indicating that the listed price was not discounted based on potential, qualifying offers.The salesman talked to the sales manager and came back with an initial offer for the 2019. On the paper he had, it was listed a sales price of $29K. I inquired if that was the best price and he indicated that he could not lower it. We debated my trade in value. I agreed to the $29K sales price, a trade in value of $9,400, and a $2,000 cash payment. I was asked to initial that offer on paper as acceptance so that they could start the formal financing process. When I got home and reviewed the numbers, I saw that the dealership charged me $34,405, not $29K. This is not including the standard fees or taxes not included in the list price normally. In addition, there is issue with the Certified Pre-Owned vehicle warranty. The salesman, sales manager, and finance manager all confirmed there was a CPO warranty. Case number 9-11819340250 opened as I was told by customer service that there is no warranty.Lots of deception going on here. I am disappointed that I was taken advantage of, lied to, and stolen from. Absolutely unethical and immoral.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael P

            03/01/2024

            Great customer service! I have purchased multiple cars from Rizza and my most recent experience held up. The staff is knowledgable and makes what can be a stressful process seamless. I recommend working with ************** He is my go to.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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