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Find a Location

Orland Toyota has 1 locations, listed below.

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    Business ProfileforOrland Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Car Dealership

    Business Details

    Location of This Business
    8505 W 159th St, Tinley Park, IL 60487-1166
    BBB File Opened:
    8/1/1983
    Years in Business:
    50
    Business Started:
    6/1/1973
    Business Started Locally:
    6/1/1973
    Business Incorporated:
    10/30/1972
    Type of Entity:
    Corporation
    Alternate Business Name
    • Orland Scion
    • Orland Toyota/Scion
    Related Businesses
    Business Management
    • Mr. Jeff Kowalis, Owner
    • Mr. Hector Torres, General Manager
    • Mr. Chris Kowalis, Director of Marketing
    Contact Information

    Principal

    • Mr. Hector Torres, General Manager
    • Mr. Chris Kowalis, Director of Marketing

    Customer Contact

    • Mr. Hector Torres, General Manager
    • Mr. Chris Kowalis, Director of Marketing
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    After failing an emission test, I bought my car to *************** in *****, **. (a suggested repair shop by the Emissions Testing Facility) They charged me $346 to replace a sensor to pass the Emissions test. They told me to drive 60 miles under 60mph. I Drove the car & bought it back to them with dashlights lightS still on. They worked on the car again & got the dashboard lights off. I drove a few ************* came back on. I immediately turned around & they told me to take the car to Toyota.About 10/23/23 I was assured by ************************* (Toyota service consultant) that (*************************** who's been there for several decades and worked on my car) would figure out the problem. I paid the 1st mandatory/inspection fee of $190 and waited for my next S.S Disability check to pay $674, for what I thought would be the final payment, instead of using their suggestion of ******?? (Low interest loan) After Toyota 's service, I got a text from them saying "Everything was Green/Great & no additional services were needed." I'm thinking that the car problems were fixed. I was told to drive the car for 7 ********* take the emissions test. This didn't make sense ( I could drive my car to the end of the way & back for 7 days) I drove it for 60 miles & again failed the emissions test On Nov 16, 2023. They did something?? to the car & told me to drive 350 **** miles & return for reinspection if light comes back on. The dashboard lights came on after mile 35. Bought the car back to Toyota & was inspected 11/27/23 and was given a new bill of $2,495. I gave A-1 Auto AND Orland Park Toyota enough money to fix my car & pass the Emissions Test. The only thing I asked them to do was make my car PASS the emissions test. Now they will probably retaliate by damaging my car so that it will break down after so many .miles of use. I JUST WANT MY CAR FIXED WELL ENOUGH TO PASS THE EMISSIONS TEST by December 31, 2023

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George K

    1 star

    07/12/2021

    Worst experience ever buying a new car from Orland Toyota. I ordered a 2021 RAV4 after agreeing to the final price with the salesman. After 2 months the car came in, and to my surprise $900 of mandatory dealer add-ons for paint protection, anti- theft protection, and nitrogen in the tires were added to the price. This was never disclosed to me when I placed my order for the car and was not in my original agreed upon price and paperwork. Their explanation was that they add these things to all new cars. What it really is its a shady way for the dealer to make a huge profit adding on these things you dont need. They really **** the enjoyment out of purchasing our new car. Do yourself a favor and steer clear of this dealership. They are shady and unprofessional and a prime example of a horribly run dealership

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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