BBB Business Review
Is this your Business?BBB Accredited Business since 12/01/2002
O'Hare Auto Group
Phone: (847) 297-5700Fax: (847) 824-76381533 S River Rd, Des Plaines, IL 60018-1760 Send email to O'Hare Auto Groupwww.ohareautogroup.com
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BBB Accreditation
A BBB Accredited Business since 12/01/2002
BBB has determined that O'Hare Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised O'Hare Auto Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 5 |
| Problems with Product / Service | 7 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 12 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topO'Hare Auto Group has requested that before filing a BBB complaint, consumers contact Kevin Mize at kmize@ohareautogroup.com or Sue Bursoni at sbursoni@ohareautogroup.com.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that O'Hare Auto Group will resolve the matter for you in an expedient manner.
BBB file opened: 05/01/1958Business started: 01/01/1932Contact Information
Principal: Mr. Kevin Mize (President)Customer Contact: Ms. Sue BursoniBusiness Category
Auto Dealers - New Cars, Auto Dealers - Hybrid Vehicles, Auto Services, Wheel Alignment, Frame & Axle Service - Auto, Transmissions - Automobile, Mufflers & Exhaust Systems, Lubricating Service - Automotive, Engines - Gasoline, Engines - Fuel Injection Service & Parts, Brake Service, Auto Repair & Service, Auto Diagnostic Service, Auto Body Repair & Painting, Auto Air Conditioning, Shock Absorbers, Auto Parts & Supplies - New, Auto Dealers - Used Cars
Alternate Business Names
O'Hare HondaIndustry Tips
ContractsLemon Law Facts
As Gas Prices Rise, so do the Number of Scams
BBB Teams with J.D. Power and Associates to Boost Value of Information Available to Car Buyers
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Know the Facts about Auto Service Contracts
Millions Expected to Heat up the Holiday Season with Auto Purchases
Purchasing a Car Online
Rising Gas Prices Encourage Gas-Saving Scammers
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
LocationsX
1 Locations
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1533 S River Rd
Des Plaines, IL 60018-1760Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*O'Hare Auto Group is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New Cars
ContractsLemon Law Facts
As Gas Prices Rise, so do the Number of Scams
BBB Teams with J.D. Power and Associates to Boost Value of Information Available to Car Buyers
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Know the Facts about Auto Service Contracts
Millions Expected to Heat up the Holiday Season with Auto Purchases
Purchasing a Car Online
Rising Gas Prices Encourage Gas-Saving Scammers
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.