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BBB Accredited Business since

Northbrook Toyota Scion

Additional Locations

Phone: (847) 664-4835 1530 Frontage Road, Northbrook, IL 60062 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Northbrook Toyota is an auto dealer focusing on new and used Toyotas and Scions. This company serves the North Shore, including Northfield, Deerfield, Highland Park, Wheeling, Riverwoods, Buffalo Grove, Glencoe, Winnetka, Kenilworth, Glenview, Lincolnshire, Prospect Heights, Arlington Heights, Long Grove, Wilmette, and Morton Grove. This company sells both new and used vehicles. Their used vehicles include the full inventory from Toyota and Scion, including vehicles from the most recent model year and the second most recent model year. Used vehicles range from 1996 to the most recent model year, and mileages range from 30,000 or less to 100,000 to more. Prices range from under $10,000 to over $40,000. Body styles available include convertibles, coupes, crossovers, hatchbacks, sedans, SUVs, truck double cabs, truck extended cabs, passenger vans, and wagons. Makes available include Audi, BMW, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Jeep, Lexus, Mazda, Nissan, Pontiac, Saturn, Scion, Subaru, Toyota, and Volvo.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northbrook Toyota Scion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Northbrook Toyota Scion include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Northbrook Toyota Scion
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 30, 2011 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated 10/30/2006 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Nudelman, GM Mr. Michael Rosengarden, Owner
Contact Information
Principal: Mr. Gary Nudelman, GM
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)

Alternate Business Names
Northbrook Toyota

Customer Review Rating plus BBB Rating Summary

Northbrook Toyota Scion has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.