Business ProfileforHawkinson Nissan, LLC

My vehicle was rear ended on 9/2022. However on 9/2023 ****** Nissan inspected my convertible top, it would not go down. Diagnosing flap, flap motor malfuction and bent frame. On 11/8/23 Nissan did the work on my vehicle replacing the flap and flap motor. Called me to pick up the vehicle stating it was fixed and properly working, however they stated a pin needed to be replaced, the tech made a makeshift part because no parts are available. I said hold on who authorized you to make a part for my vehicle and how long is that going to work. At that point ***** my service advisor stated well we fixed what I said was wrong and they don't have parts. I stated don't put that on me You fixed what you said was wrong and no one ever disclosed to me that there were no parts for this convertible top because I never would authorize you to make a ***** repair for a top that can't be used. ***** went round and round until he stated he understands and said give him time he'll see what can be done. However he called back a week later stating nothing can be done but will wave the 500 dollars and the vehicle is working properly. I went to get the vehicle on 11/29/23 and the top was doing the same exact thing it was brought in for. I left the vehicle. ***** called me at home said the steel was cold and Nissan recommends not letting top down when it's cold. I went to pick it up the next day this time car is still inside Nissan's garage the top was let down and still not operational. I left the vehicle. Nissan never fixed my car, never tried to give a resolution sent me an inappropriate text message about they did a courtesy inspection of goodwill, do I not have the right to inspect my vehicle on pickup to see if repairs were made. They refused a refund even though my insurance company called and asked them to return the money to me. The vehicle is currently in a specialty shop. They also put 300 miles on my car from 11/29/23 to 11/30/23. Vehicle in ***** and returned *****.