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BBB Business Review

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BBB Accredited Business since

Gillespie Ford

Phone: (847) 244-9500 Fax: (847) 377-9798 View Additional Phone Numbers 18834 W Grand Ave, Gurnee, IL 60031 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


If you plan to buy a Ford Fiesta, Focus, Fusion, Mustang, C-Max, Taurus, Escape, Transit Connect, Edge, Flex, Explorer, Expedition, F-150, Transit, or Super Duty, you will always find great prices, great service and factory original factory parts at Gillespie Ford. Our Ford dealership sells many new & used vehicles and has lots of satisfied customers from local communities like Libertyville, Antioch, Barrington, Melrose Park, East Dundee, and Wauconda.

Gillespie Ford has a state of the art service department to help serve our Chicago area customers, and will work with you maintaining your vehicle in excellent condition. Our factory trained Service & Parts staff members are experts so many customers return to for help in keeping their new & used Ford vehicles in great shape. Our friendly staff will make sure your every visit to Gillespie Ford is a pleasant one. Our certified service technicians will keep your new car running and looking like the day you bought it. So bring your vehicle in for your next service appointment and treat yourself and your new or pre-owned Ford to top notch service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gillespie Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Gillespie Ford include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Gillespie Ford
Customer Experience Total Customer Reviews
Positive Experience 34
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 35

Additional Information

BBB file opened: April 21, 2008 Business started: 03/10/2015 in IL Business started locally: 03/03/2006 Business incorporated 12/23/2014 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Lojas, Sales Manager
Contact Information
Principal: Mr. Jim Lojas, Sales Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Services New Car Dealers (NAICS: 441110)

Products & Services

Gillespie Ford sells the following brand(s): Ford

Gillespie Ford offers the following product(s): New Cars, Oil Changes, Pre-owned Cars, Tires, Vehicle Accessories, Vehicle Warranty

Method(s) of Payment
Finance, cash, credit, check.
Alternate Business Names
Gillespie Automotive LLC
Products & Services

This company offers AUTO SALES AND SERVICE

Customer Review Rating plus BBB Rating Summary

Gillespie Ford has received 4.73 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.