Business ProfileforFields Land Rover Northfield

*********************** ****************** ****************/16/2024 Better Business Bureau ********************************************************************** Dear Better Business Bureau,I am writing to file a formal complaint against Land Rover Northfield regarding the recent service performed on my vehicle. On 02/07/24 I brought my car in to have the front windshield replaced. Unfortunately, during this process, damage was incurred to the back bumper of my vehicle.Upon noticing the scratch on the back bumper, I promptly contacted Land Rover Northfield to address the issue and requested that they rectify the damage. However, upon receiving my vehicle back, I was dismayed to find that not only was the original damage not repaired, but the bumper had been completely replaced with one that had even more damage than before.When I brought this to their attention, the staff at Land Rover Northfield were dismissive and uncooperative. They refused to acknowledge their mistake and insisted that the additional damage was minimal and did not warrant repair. Furthermore, their attitude towards me was hostile, and they went as far as to inform me that I was not welcome at their establishment.To make matters worse, they threatened to report their vehicle as stolen if I did not return their loaner car immediately, despite the fact that they had failed to fulfill their obligation to repair the damage they caused. This behavior is unacceptable and completely unprofessional.I am deeply dissatisfied with the service I have received from Land Rover Northfield. Not only have they failed to rectify the damage they caused to my vehicle, but they have also been deceitful and disrespectful towards me as a customer. I urge the ********************** to investigate this matter thoroughly and take appropriate action to ensure that Land Rover Northfield is held accountable for their actions.Also, I have attached before and after pictures.Thank you for your attention to this matter.Sincerely,***********************