Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Bill Jacobs BMW/MINI has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bill Jacobs BMW/MINI

              2495 Aurora Avenue Naperville, IL 60540-1023

            • Bill Jacobs BMW/MINI

              2495 Aurora Ave Naperville, IL 60540-1023

            Business ProfileBill Jacobs BMW/MINI

            New Car Dealers
            Multi Location Business

            Contact Information

            2495 Aurora Avenue

            Naperville, IL 60540-1023

            Visit Website
            (630) 357-1200

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Bill Jacobs BMW/MINI has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bill Jacobs BMW/MINI

                2495 Aurora Avenue Naperville, IL 60540-1023

              • Bill Jacobs BMW/MINI

                2495 Aurora Ave Naperville, IL 60540-1023

              Location of This Business
              2495 Aurora Avenue, Naperville, IL 60540-1023
              BBB File Opened:
              9/9/1988
              Years in Business:
              42
              Business Started:
              10/1/1981
              Business Started Locally:
              10/1/1981
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Bill Jacobs MINI
              • Bill Jacobs Motorsport, Inc.
              • Bill Jacobs Naperville LLC
              • Bill Jacobs Naperville, LLC
              Business Management
              • Mr. Kevin Jacobs
              Contact Information

              Customer Contact

              • Mr. Kevin Jacobs
              • Mr. Scott Selfridge, CFO
              Additional Contact Information

              Fax Numbers

              • (630) 357-9835
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/23/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We purchased a certified used vehicle from Bill Jacobs. While cleaning the wheels the day after we bought it, my fianc noticed grooves in both rear brake rotors. He took the vehicle to another local *** dealer and 3 local independent shops. They all told him the dealer obviously "pad slapped" the rear brakes, meaning they installed new pads on bad rotors to save money. They all said the dealer should have replaced both rear rotors, pads and sensor. After going back and forth with the dealer, sending pictures, speaking with *******************, the *** they said they would not do anything. We found out that it would cost them less than $1k to make things right, and the brakes safe. He offered no resolution at all. We have filed a few formal complaints with *** customer relations, also with no resolution.
              Read More
              Read 7 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charlie L

              02/12/2024

              Recently purchased a $60k+ certified vehicle from this dealer. Two days after buying it I noticed the two rear brake rotors have grooves in them. I took the vehicle to another local *** dealer and two independent shops and they all said the dealer pad slapped the rear brakes meaning they put new brake pads on bad rotors to save money. They all said the dealer should have replaced both rear rotors, the pads, and a sensor since the pads are wearing unevenly since they aren't contacting the entire rotor. *******************, the ** told me they aren't willing to do anything. This vehicle was an early birthday gift for my fiance and its parked in the garage as she's reluctant to drive it, due to having bad brakes. The vehicle has only been driven 90 miles since we purchased it two weeks ago. 34 of those miles were when we drove it home from the dealer. The remaining miles were put on driving to the other *** dealer and the two independent shops. *** filed a formal complaint with *** customer relations. *** documented my terrible experience with this dealer on ********** Bill Jacobs *** *****.  
              Read 4 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.