Business ProfileforBill Jacobs BMW/MINI

Me and my wife, both 23 years old, purchased a certified used vehicle from this dealership on 2/20/2024. We really liked the car, it was very clean. However the next day, not even a full 24 hours after the purchase, my wife calls me that the check engine light had turned on. I immediately called the dealership and told them what had happened. They told me to bring the car in so a technician can look into it. After over an hour of waiting they come back and tell me that their computer had picked up a code in the car for a ventilation sensor/oil separator, or something of this sort. Their solution to this was to erase the code from the car and send me on my way, and to contact a ******** dealer if I run into anymore problems. After they had cleared this light from our car, 30 minutes later, I did not even get to my house yet, and the check engine light turns on again. I had called one of the managers at this dealership and explained to him this situation. He also told me to contact a ******** dealership, and even proposed to set an appointment for us to get a service, which he never ended up doing. I went back to Bill Jacobs in Naperville and told them my vehicle has an issue and it needs to be resolved, because we had just bought it a few days ago. They offered to do another diagnosis of the problem and found the same problem they did the first time. They went on to say that they are not able to fix this problem because they do not have the proper equipment to do so. And when I asked about the warranty that had come with the purchase, they immediately said that this particular issue was not covered, and that this would fall onto us. When we asked about returning the vehicle, which as I mentioned previously, was just bought 3 days ago, they said that we cannot do that. We are very upset with this situation as this is our first vehicle, we spent our hard earned money on and this dealership is refusing to fix an issue we believe they 100% should.