Business ProfileforPlatinum Mechanical Services

I performed a "self clean" and the oven door remained shut and locked. Service on our oven was performed on 3.4.22. This is about $4,000 to replace so we agreed to invest the $769.55 to repair/unlock it. ($400 in parts, $179.00 trip charge and $190 in labor) we were then told there was a unit fuse needed, and we could not use the oven until it was replaced - the part was on backorder. I spoke with the tech and offered to order the replacement part myself to save $$. He said the company does not allow that, not to worry he could replace it very quickly when it arrived. 3/9/22, I called to check on the part, heard back on 3/11/22 that they were investigating, 3/14/22, call from ******* (customer Service) the part is in and it will be an additional $938.59 to come back out and repair the oven. $1,708.14 is in no way the amount we can invest in a repair on a 17 year old oven. I asked that they come and take their parts back, we could not proceed. He then told me it would cost $190 to remove the parts plus an additional $179 trip charge. He offered no remedy at all, and ended the call. I feel very strongly that the tech should have called and requested pricing before he did the work. I was very clear on the level of investment that we were prepared to undertake on this project. I feel absolutely duped and am clearly over a very expensive barrel and still without an oven. The lack of open communication is totally unacceptable. I take very good care of our appliances (pics attached) hence the decision to repair in the first place - but NOT at that cost. Please help. Thank you. *****