Customer ReviewsforAAA Appliance Service Center

Service tech. quickly diagnosed the problem and order the necessary part. Came back and installed the part. Most courteously.  

Thank you for sharing your experience with us! We're delighted to hear that our service tech's quick diagnosis and courteous service got your appliance back up and running smoothly. Your feedback puts a big smile on our bear faces!

Excellent same day as call service - very knowledgeable and personable tech. Highly recommended if you are in a pinch!

We're roaring with happiness reading your review! Thanks a ton for the stellar feedback. Knowing we could assist in getting your appliances back on track fills us with ***! ?????

Thank ****************, for identifying and repairing our dryer issue. Thank you to the staff who took care of the warranty paperwork on our dryer, too.

Thank you so much for your fantastic review! We're thrilled to hear that we could help you out with your dryer issue and get everything sorted with the warranty stuffs too. :) We're delighted that we could meet your expectations.If you ever need anything else or have further questions, don't hesitate to reach out. We're here to assist you whenever you need us. Thanks again for taking the time to share your positive experience!

****** fixed my laundry washer issue today. He was extremely professional and thorough. He was also here today to help with an ice maker issue with my fridge. After checking the fridge, he identified a major replacement needed to fix the problem. Since it was the first time ever we had that problem, he put me in touch with the manufacturer to get the replacement parts and labor for free. I greatly appreciate everything ****** did for us today. I also greatly appreciated the *** appliance teams communication and reminding me of ******* visit time and updates.

We're delighted to hear you appreciated ******'s service and our team's communication. ****** not only worked his magic on your washer and fridge but also helped you uncover some 'bear-y' awesome cost savings. Thanks a million for sharing your experience! We'll be there in a flash to lend a helping hand if you need us for any other appliance issues or questions in the future.

They did the work fine but the technician was absolutely horrible person. If fixing the washing machine wasn't so urgent we would have kicked them out. ****** had the gall to tell my wife to stop working in the next room and leave because he doesn't like someone overseeing his work. Pretty much all our interactions with him was offensive.

Thank you for sharing your recent service experience with us. We appreciate your feedback and the opportunity to address your concerns.It has come to our attention that there may have been a misunderstanding during the service call involving our technicians working on your stacked washer and dryer in a small closet. We understand that the technicians requested your wife to move out of the immediate work area due to safety considerations and the limited space available, as they needed to pull out the unit and take up the room in the hallway for proper access. This request was made to ensure everyone's well-being during the service.We regret any confusion or discomfort this may have caused. We strive to provide efficient and professional service while ensuring a safe environment for both our customers and our technicians.We acknowledge that the technician's demeanor and interactions may not have met your expectations. We take this feedback seriously, and we will address this matter internally to ensure that our technicians maintain a respectful and courteous approach at all times.Your feedback is valuable to us, and we are committed to improving our service. If you would like to discuss this matter further or have any additional concerns, please feel free to contact us directly at ***************************************. We are here to assist you and address any issues you may have.Thank you for choosing us for your appliance service needs, and we look forward to the opportunity to serve you better in the future.Sincerely,AAA Appliance Customer ********************** Team

It was a great experience. ****** identified the dishwasher problem, but the parts are no longer available. He was professional, friendly and fully explained the issue.

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great service encounter with *************We are sorry to learn that the required parts for your dishwasher are no longer available Our technicians take pride in their ability to thoroughly explain issues to our customers, ensuring that you are well-informed throughout the process. Should you have any further questions or require any assistance, please don't hesitate to reach out to us.Once again, thank you for choosing us for your dishwasher service needs. We hope to have the opportunity to serve you again in the future.

Buoyed by BBB's high ratings for AAA Appliance, I trusted this company to fix my fridge and even paid them $700 upfront. But after the replacement part repeatedly failed, AAA's technician declared my fridge non-repairable. In contradiction of the company's 12-month warranty cited on their website, he said my $700 was non-refundable and there was no lemon law policy. He told me to buy a new fridge. As a 70 yr. old widow, I feel betrayed and exploited. On 5/4/2023, I asked the technician to have one of his two supervisors contact me, but they never did. On 6/14/2023, I wrote a letter to the owner, but he never responded either. I deserve a fair and equitable resolution, but company representatives will not respond. I trusted BBB's rating and thought AAA would make quality repairs. Would you want your widowed mother or grandmother victimized by a similar fraud?

I am extremely sorry to hear about your experience and we will investigate and get back to you as soon as possible.

Dear **************,We apologize for the inconvenience and frustration you experienced with your refrigerator repair process. At AAA Appliance, we value our customers' trust and satisfaction, and we regret that your expectations were not met during this unfortunate situation. We appreciate the opportunity to address your concerns and clarify the events that transpired during the repair process.Based on our records and the details you provided, our technician, ****, visited your home on multiple occasions - 5/4/2023, 3/25/2023, 1/26/2023, and 1/9/2023 - at no charge under our 12-month warranty, which was in effect after your initial service in September 2022. **** diligently provided service to address the issues you were facing, but unfortunately, it became evident that there was an underlying problem that was not repairable, and this was not due to any fault on your part or ours.We must emphasize that we always strive to uphold our 12-month warranty on repairs, and **** demonstrated this commitment by making multiple visits to resolve the issue without any additional cost to you. Only after exhausting all repair options, and as a result of your service in September 2022, did ******* agree to provide a concession for you.We also want to address the concern about your letter not receiving a response. Our records indicate that we never received your mailed letter, and management was not made aware of your situation until your message on BBB on 7/20/2023. We sincerely apologize for any breakdown in communication and any inconvenience this may have caused.As a family-owned business, we hold ourselves to high standards of ethics and customer **********************. We are deeply sorry that you feel betrayed and exploited; this was never our intention. We genuinely empathize with your situation and acknowledge the frustration this experience has caused you.In light of your continued dissatisfaction, we are more than willing to cooperate further in seeking a resolution. If you wish to receive a refund for the parts, we will promptly remove them and return them to the manufacturer for analysis. Alternatively, we are still available to assist you in any way possible with contacting ******* for the concession to obtain a new unit that we got started for you.Once again, we apologize for any distress this has caused and hope to have the opportunity to restore your trust in our services. We understand that this situation does not reflect positively on BBB's rating for our company, and we are determined to address the matter responsibly and transparently.Please do not hesitate to contact us directly at *************************************** so we can quickly address any remaining concerns and work together towards a satisfactory resolution.Thank you for bringing this matter to our attention and appreciate your patience as we investigated further, and we look forward to resolving the situation in a manner that meets your expectations.Sincerely,AAA Appliance Customer Relations

Great service! Steven called and got here quickly. Finished dryer repair quickly, too! Very pleasant service, as well as the phone appointment. Extremely pleased!

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Beginning to end, everything was first rate. The office communicates promptly, accurately. **************, ****, was stellar. Solved the problem, was extemely helpful, showing me tips on care and cleaning our Dacor cooktop and downdraft. We had several options, he recommended what ended up being the most economical, that did not compromise on the qualty of the solution. 10 minutes after he left, I noticed something that I thought might be a separate issue, called the office and they got him back promptly. Turned out to be a simple thing that we worked out right away. He could not have been more helpful, a real professional.It's not very often you can find this kind of service just from calling the manufacturer for a list of qualified service providers, without a personal recommendation fron someone who has actually used them, but this outfit is absolutely first class. You can bet that I will recommmend them to anybody I hear of that needs this kind of help. We feel very fortunate that we found them.

Thank you so much for taking the time to write such a kind and heartwarming review of our services. We are absolutely delighted to hear that you had a positive experience. We are thrilled to know that you found our team to be prompt and accurate in their responses.It is also wonderful to hear that **************, ****, went above and beyond in providing exceptional service to you. We are glad that he was able to solve the problem with your Dacor cooktop and downdraft, and that he was able to provide helpful tips for you as well. We are happy to hear that to know that you found his recommendations for the most economical solution to be of great value without compromising on quality.We are also grateful for your positive words about our responsiveness in addressing your additional concern. Your recommendation means the world to us, and we are honored that you have chosen to share your positive experience with others. We are grateful for your trust in us and look forward to serving you in the future.Thank you for your recommendation and for choosing us for *********** needs!Warm regards,AAA Pros

5 STARS. ****** was my tech. He sets the bar high. He came in with a friendly smile, took care of the service order and told me next steps. He met all my expectations. In addition, my father recently passed and showed genuine concern and caring. Thanks much, *****

Thank you so much for the positive rating of your recent visit with ***** on your Frigidaire appliances!