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Find a Location

Hinsdale Lake Terrace has 1 locations, listed below.

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    Business ProfileforHinsdale Lake Terrace

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    16w450 Honeysuckle Rose Ln, Willowbrook, IL 60527-7406
    BBB File Opened:
    10/12/1992
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Started Locally:
    1/1/1988
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hinsdale Lake Terrace Apts
    Business Management
    • Julie Mehling, Manager
    Contact Information

    Principal

    • Julie Mehling, Manager

    Customer Contact

    • Julie Mehling, Manager
    Additional Contact Information

    Fax Numbers

    • (630) 325-4828
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    What started as a leak in my bathroom wall has turned into a moldy disgusting inhabitable living condition for me ( pregnant ) and my young children. I initially told the tenant about this problem a month ago but they did not start putting work orders in until about 2 and a half weeks ago. Once they discovered it was a leak that was causing the wall to mold , the maintenance team then cut holes in my ceiling which is now causing the ceiling to leak , under the sink next to my tub to leak as well as the vent over my toilet has been dripping water as well. There is a terrible smell that fumes throughout my home. I am pregnant and this is affecting my day to day life. I dont feel comfortable in my own home that I pay rent every month for. The maintenance manager *** has been constantly giving me the run around , poor attitude as well as no follow *** from the office. And if this is how they chose to run theyre business I would either A) like this to be swiftly and properly corrected or B) to be let out of my lease.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sofia

    1 star

    03/31/2024

    The last thing you want to do is rent in this complex. They lure you in by making you think its affordable & nice, but then the switch happens. At the end, you realize that your safety is more important. You cant enjoy a regular day, because one way or another someone will come at you. Going to the mailbox can be scary. The hallways are littered with trash/reckless people/kids running all over the place. The outside doors are never locked, theres always a stick to prop them open, if the lock isn't broken. If you want to have a meal, brace yourself for the stampede of kids running down the hallway. ABSOULOUTELY FILTHY! There is litter everywhere, hallways/laundry rooms/common areas/outside. If you try to do laundry, its mindboggling. How can you wash your laundry when the washers/dryers/sinks/counters/floors are dirty? We started to clean the washers/dryers before use, until no longer possible due to grass/clumps of dirt/needles found in the washers/dryers. There's graffiti & paint peeling from the walls. There are constant complaints about leeks/mold. They state that mold is naturally occurring in the lease. If you try scrubbing the shower/tub clean, surprise the paint comes off to reveal black mold.The worst is the management. They're only good at lying to your face & behind your back. Instead of calling you for questions, they love to hand out eviction notices for no reason, just for you to call them or go to the office (if the office is even opened). Then they enjoy smiling at you & saying I was trying to reach you. It's insane that they get away with it. It was shocking to give them a 30-Day Notice of Vacating, only to be sent a DocuSign to sign the unsigned lease. After contacting them about the mix up, we were informed that they needed us to sign the lease again because they LOST the lease. They even threaten us with a 5-Day Eviction Notice if we didnt sign or produce a copy to them. This was completely messed up. For your own sanity, stay away.

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