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Find a Location

Elmhurst Terrace has 1 locations, listed below.

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    Business ProfileforElmhurst Terrace

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    100 Fellows Ct, Elmhurst, IL 60126-3146
    BBB File Opened:
    10/7/2008
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Started Locally:
    1/1/2006
    Business Management
    • Ms. Jean Rafael, Manager
    Contact Information

    Principal

    • Ms. Jean Rafael, Manager

    Customer Contact

    • Ms. Jean Rafael, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    **** who works there pretend she didn't receive my apartment insurance even if it is been sent directly from state farm. I have been charged 50$ and will be like that till she upload the insurance in my profile. Today i forwarded 3 times the email with the insurance we sent her a month ago on 3th of May and ask her to remove the charge and to upload the insurance. She put me on hold twice for 20 min till i start emailing her to pick the phone and i m recording her. She pick the phone and yelled like an animal that she doesn't have the insurance I try to explain to her that forwarded email she need to press the 3 small dots to see the full email with the *** but she didn't give me chance to say a word and keeps yelling and hang up. I walked true the office and wasn't surprise that there was 2 workers and no tenants. I open the email from phone and showed her that everything is been sent month ago. SHE EXLODE told me " GEt out from here Get out or i will make you eat your phone " I try to ask the other woman to upload to insurance and she replay "nothing i can do for you". Really need something to do with this people. They said to not go anymore there and i m worry that they are going to keep charging me. No one been uploaded the insurance for more than a month
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lance S

    1 star

    11/01/2022

    Do NOT! I repeat Do NOT rent from this complex. The management lie about informing you as to contacting you. Missed a rent payment due to medical and they said they informed me of eviction. Never heard a word or saw notice. Then one day I received a knock on my door and was served eviction papers. At this time i was able to pay my past due rent and they stopped the eviction and i had to pat 935 dollars lawyer fees which could have been avoided if these people ran things correctly. After this i was late paying my rent the next three months because the property manager would always lock my account and make it so i was unable to pay on time. The parking situation is horrible. They give you a spot a block away when theres spots a hundred feet away. I see people from one side of the complex walking all the way across to there vehicle. No order there. No exhaust hoods over ranges. Fire alarms constantly going off because of cooking smoke. *************** said they refuse to cooperate. Laundry is disgusting and 6 machines in my building and never more than 2-3 working at any one time. Spend 2 days a week just to get your laundry done. Maintenance are thieves. Never informed they are coming in. Week before i moved they ransacked my unit stealing my daybed and custom ***** knives collection and all my cleaning supplies plus they crapped in the toilet and left it. I have repeatedly tried to contact management with no luck getting a response back. I now live 3 hours away so its not like i can go in the offices and talk to them. They knew exactly what they were doing. Do whatever they want because they knew id be to far away starting a new job with no time to pursue justice. ********************* properties are the worst run ever!

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