BBB Business Review

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BBB Accredited Business since 11/01/2013

Equity Residential (Headquarters)

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(312) 876-6857View Additional Phone Numbers2 N Riverside Plz Ste 400, ChicagoIL 60606-2624 Send email to Equity Residential

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BBB Accreditation

A BBB Accredited Business since 11/01/2013

BBB has determined that Equity Residential meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Equity Residential's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 94 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

94 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Billing / Collection Issues46
Guarantee / Warranty Issues1
Problems with Product / Service40
Delivery Issues0
Total Closed Complaints 94

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Equity Residential

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 03/12/1999Business started: 08/01/1993
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. Kristen Miller (Senior Manager, Interactive Marketing)Customer Contact: Matt Ing Mr David Neithercut (President/CEO)Ms. Lindsey Wallem (Online Brand Reputation Specialist)
Business Category

Apartment Finding & Rental Service, Property Management, Real Estate

Products & Services

This company offers Equity Residential is an S&P 500 company focused on the acquisition, development and
management of high quality apartment properties in top U.S. growth markets.

Alternate Business Names
Equity Residential Properties, ERP Operating Limited Partnership

Customer Review Rating plus BBB Rating Summary

Equity Residential has received 4.40 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.