BBB Accredited Business since 11/01/2013
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A BBB Accredited Business since 11/01/2013
BBB has determined that Equity Residential meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Equity Residential's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 94 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Billing / Collection Issues||46|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||40|
|Total Closed Complaints||94|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Equity Residential
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Ms. Kristen Miller (Senior Manager, Interactive Marketing)Customer Contact: Matt Ing Mr David Neithercut (President/CEO)Ms. Lindsey Wallem (Online Brand Reputation Specialist)
Apartment Finding & Rental Service, Property Management, Real Estate
Products & Services
This company offers Equity Residential is an S&P 500 company focused on the acquisition, development and
management of high quality apartment properties in top U.S. growth markets.
Alternate Business NamesEquity Residential Properties, ERP Operating Limited Partnership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview