Business ProfileforEquity Lifestyle Properties, Inc.

I was in the process of buying a mobile home in their community. I sent over personal sensitive information that they requested and filled out an application. They explained to me that my credit would have to be checked as part of the process. I then explained to them that I wasn't conformable in doing that unless I knew for sure that my offer was accepted since it would be a hard inquiry. The employee said they understood my concern and that she would make sure that wasn't the case. She followed, saying they accepted my offer and then told me it was 100% safe for me to submit my application since the offer was accepted. After i did as she requested, and i didn't hear back from even when i reached out multiple times. I decided i wanted to cancel my application I tried to resolve this with them and tried to have my complaint escalated, but i keep getting the round around. My concern with them is that when I ask about their complaint procedure, they say they don't have one. Also, when I request upper management, I get a random phone number from their other mobile home park community. The salesperson used unfair trade practices. When we met in person, i set my expectations and was clear about my questions and concerns. She explained to me that she would be making sure that is not the case and would only be taking my application only if the offer was accepted. I did not hear from her and was unable to get in contact with any type of management After she got my business, i believe she used false and misrepresented our agreement However, it was verbal and not written. I trusted that she would be an ethical employee. I believe she misrepresented the conditions and terms that we agreed on. She made false misleading statements. Im disappointed in lack of code of conduct this company has