Business ProfileforSuperior Ambulance Service
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
• Consumers allege high or excessive fees for transport
• Consumers allege being threatened with being sent to collections
• Consumers allege costs not being covered by insurance
On 2/27/2023, 3/15/2023 and 3/27/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 4/6/2023, BBB has had no response.
In February 2023, BBB investigated Superior Ambulance’s business practices. This investigation was prompted by large volume of complaints. Consumers allege that the business has high or excessive fees for transport, threatened with being sent to collections, and costs not being covered by insurance.
The BBB contacted Superior Ambulance on 2/27/2023, 3/15/2023, and 3/27/2023 requesting for information regarding their products and services as they have several divisions, licensing information, pricing structure, and copies of any contracts between the business and hospitals and consumers.
As of 11/17/2023, Superior Ambulance has reached for more information, As of 12/6/2023, BBB has not received any update from Superior Ambulance Service.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business model.
A news report was issued in Wisconsin. Please click here for the article.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 395 W Lake St, Elmhurst, IL 60126-1508
- BBB File Opened:
- 1/31/1992
- Years in Business:
- 65
- Business Started:
- 1/31/1959
- Business Incorporated:
- 5/25/1965
- Type of Entity:
- Corporation
- Alternate Business Name
- Superior Ambulance
- Superior Mobile Healthcare
- Superior EMS
- Related Businesses
- Business Management
- Mary Franco, Vice President
- David B. Hill III, President
- Ms. Kira Mendrick, Customer Care Supervisor
- Ms. Kim Godden, Vice President of Legal
- Contact Information
Principal
- Ms. Kira Mendrick, Customer Care Supervisor
Customer Contact
- Ms. Kira Mendrick, Customer Care Supervisor
- Additional Contact Information
Fax Numbers
- (630) 903-2845Primary Fax
- (630) 832-7304Other Fax
Phone Numbers
- (630) 903-2380Other Phone
- (630) 903-2309Other Phone
- (630) 903-2845
Customer Complaints
149 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
63 Customer Reviews
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Most Recent Customer Review
Mark S
07/19/2024
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