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          Suburban Manufacturing Company has 1 locations, listed below.

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            Business ProfileSuburban Manufacturing Company

            Wholesale Major Appliances

            Contact Information

            676 Broadway St

            Dayton, TN 37321-1122

            Get Directions
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            Email this Business
            (423) 775-2131

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            676 Broadway St, Dayton, TN 37321-1122
            Email this Business
            BBB File Opened:
            5/1/1987
            Years in Business:
            67
            Business Started:
            4/26/1957
            Business Started Locally:
            4/26/1957
            Type of Entity:
            Corporation
            Alternate Business Name
            • Airxcel, Inc - Suburban Division
            Business Management
            • Mr. Arthur Klee, President
            • Kris Spengler, Service Manager
            Contact Information

            Principal

            • Mr. Arthur Klee, President

            Customer Contact

            • Mr. Arthur Klee, President
            • Kris Spengler, Service Manager
            Additional Contact Information

            Fax Numbers

            • (423) 775-7015
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased a 549.00 heater from United RV for my RV. After installation tank started leaking. There was a crack and a rep/tech from Suburban came out, verified my damage information and charged me 150.00. I still have to rehire the gentleman to repeat the entire process I've paid for already. I'm referring to the cracked heater coming out and him installing another new one. It seems Suburban only covers the cost of the equipment, 549.00. That leaves 400.00 as I would have had to pay for the initial install. I'll be out of hot water for 8 days. I'm 72 and was told by involved parties that the other would have to cover it. Suburban sent a copy afterwards stating they only cover the cost of the appliance. Thanks **** ******* ************
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marie J

            10/02/2023

            This company sells non working products and then does not help resolve them. Customer service is difficult to work with, they require you to spend extra money hiring someone to troubleshoot issues with brand new products. Then, they give a run around in order to even think about fixing it. These are not cheap appliances-between $400 and $800 each. We are extremely dissatisfied with our experience. After 8 weeks with zero progress, we finally gave up and took the loss. Other Google reviewers seem to have had similar issues.

            Suburban Manufacturing Company Response

            10/05/2023

            Please accept our sincere apologies for the inconvenience you have experienced in respect to your Suburban appliance. There are several factors that can affect the operation of your Suburban appliance. Therefore, it would be difficult to accurately diagnose the problem without seeing the appliance in its installation and during operation. With concern for the safety of the owner, Suburban does not provide technical assistance to retail owners, we strongly recommend contacting a certified RV technician for proper diagnosing due to the danger. We recommend you take your appliance to a local RV service agency, mobile tech, or one of the recommended service centers listed on www.airxcel.com and http://www.airxcel.com/suburban/where-to-buy website. Suburban will work with ANY RV service center. While under warranty, Suburban will be happy to cover any parts needed and the flat rate labor time for the repairs. If the service agency needs assistance while working on your unit, please have them contact our factory Service Department at 574-247-9235.

            Local BBB

            BBB of Southeast Tennessee & Northwest Georgia

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