Business ProfileforPratt & Associates, LLC

My wife and I closed on our new home build with Pratt in Jan 2023. Our driveway and surrounding concrete areas were not mixed correctly resulting in multiple visible calcium chloride deposits. I have contacted 3 well known concrete companies located in Chattanooga that have also confirmed this. In addition, the concrete was laid on an incredibly harsh weather day resulting in concrete cracks, scratches, discoloration and holes. Holes have grown from pin sized to 3/4 inch eroding as time progresses. The same subcontractor laid the surrounding sidewalk, pathway to the front door and side trash area, all of which look HORRID. On 9/15 the warranty team acknowledged this very visually obvious problem and advised via text message that they will have to redo the driveway. Following this message, on 10/6 the warranty manager **** stated that they had met with the concrete company on our lot without our knowing and they came to the agreement that they will NOT redo the driveway. Instead they will rely on the same group to locate each problem area, dig out the hole, fill it, then resurface the driveway. Think about it, the same team who couldn't do the basics of laying concrete is now responsible for doing the tedious work of locating probably 30+ bubbles and holes, hand picking them out and filling? This DOES NOT address the calcium chloride deposits at different depths that are going to reveal themselves with age. An entire REDO is required. It is apparent that Pratt wishes to maintain the relationship with their subs over their customers. Unbelievable, even after receiving written agreement, Pratt will go back on their word and give you a band-aid to get 1+ yrs. Other major items that have no clear fix on the way: Splattered mortar all over our house brick. Yellow stains in our door step concrete. Yes, both of these items were mentioned as needing to be addressed since Jan. Nearly every one of our upgrades had a quality issue. I am deeply concerned for Pratt.