Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Village Volkswagen of Chattanooga has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforVillage Volkswagen of Chattanooga

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/4/2003

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6001 International Dr, Chattanooga, TN 37421-1617
    BBB File Opened:
    9/15/2003
    Years in Business:
    21
    Business Started:
    7/1/2003
    Business Started Locally:
    7/1/2003
    Business Incorporated:
    5/20/2003
    Accredited Since:
    9/4/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 14126 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 7/31/2026.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Audi Chattanooga
    Hours of Operation

    Sales

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:30 AM - 6:00 PM
    T:
    7:30 AM - 6:00 PM
    W:
    7:30 AM - 6:00 PM
    Th:
    7:30 AM - 6:00 PM
    F:
    7:30 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Corey Choate, VP Operations
    • Ms. Jennifer Parker, CFO
    • Mr. Bradley Cobb, President/Co-Owner
    • Mr. Shannon Harris, General Manager
    Contact Information

    Principal

    • Mr. Shannon Harris, General Manager

    Customer Contact

    • Ms. Pam Tarver, Manager of Marketing
    • Mr. Corey Choate, VP Operations
    • Mr. Shannon Harris, General Manager
    Additional Contact Information

    Fax Numbers

    • (423) 855-5679
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kasey M

    1 star

    05/21/2024

    Purchased a brand new 2024 Atlas as a delivery vehicle for our business, which was discussed extensively with the salesperson and sales manager. From day one the navigation system malfunctioned. It randomly drops the navigation directions and thinks it is miles from its actual location. VW claims it is an Apple CarPlay issue which it clearly is not as the problem also occurs when using only the built-in VW navigation system and CarPlay is disconnected. VW confirmed awareness of the problem and re-set the navigation system, saying "It may fix it, it may not." It did not. The local salesperson offered to do a buyback, then immediately rescinded that offer (we assume after reporting that offer to his sales manager, who knew it meant returning our very large cash down payment). VW corporate has refused our request for a buyback (to simply undo the sale, not for any additional compensation), our request for an equal exchange for a properly working vehicle, and even our request of a loaner vehicle while they attempt repair. We have since spoken to Atlas owners dealing with the same issue back to 2021. Village Volkswagen and their staff are fully aware of this issue and continue to sell these cars with faulty navigation systems to unknowing customers. We regret ever stepping foot in this dealership. BUYER BEWARE!

    Village Volkswagen of Chattanooga Response

    05/30/2024

    We are very sorry to hear about the problems with your Atlas. Village VW is working with Volkswagen of America to find a solution to the problem.

    Local BBB

    BBB of Southeast Tennessee & Northwest Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.