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Find a Location

Squeegee Pros, Inc. has 1 locations, listed below.

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    Business ProfileforSqueegee Pros, Inc.

    Window Cleaning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/7/2021

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    904 Brawley School Rd, Mooresville, NC 28117-8993
    BBB File Opened:
    8/18/2010
    Years in Business:
    28
    Business Started:
    4/15/1996
    Business Started Locally:
    4/15/1996
    Business Incorporated:
    4/11/2008
    Accredited Since:
    7/7/2021
    Type of Entity:
    Corporation
    Number of Employees:
    9
    Alternate Business Name
    • Squeegee Pros Window Cleaning
    Business Management
    • Mr. Jim DuBois, CEO
    • Ms. Christina Korsch, President
    Contact Information

    Principal

    • Mr. Jim DuBois, CEO
    • Ms. Christina Korsch, President

    Customer Contact

    • Ms. Christina Korsch, President

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer H

    1 star

    08/30/2024

    Overall horrible customer service and experience.Estimator showed up 3 hrs early for appt; was not able to discuss with estimator the desired services.Provided written estimate for only 2 of the 3 requested services.Can never reach a person in the office; always have to leave a message and wait for a return phone call.During scheduling of services, company stated they could not honor the written estimate, verbally stated they would have to charge me more than the written estimate amount.Scheduling of services was a nightmare.The various departments don't communicate with each other - customer service vs. estimators vs. scheduler.Escalated concerns to manager. Manager was rude on the phone; made excuses; didn't offer a solution.Escalated matter to President of company. President of company would not honor the pricing provided in written estimate.

    Squeegee Pros, Inc. Response

    09/03/2024

    We do apologize for your experience. We will take full responsibility for any communication errors on our part. During the estimating process, we do let the customer know you do not have to be home as we take the measurements & will send the estimate over by email however, it does how that our estimator spoke with your husband upon arrival. Addressing the pricing concerns, you estimate was given during our **** email promotion as followed:Schedule any Window Cleaning, Pressure Washing, Gutter Cleaning, or a Dryer Vent Cleaning & get a 2nd service HALF OFF*! This offer is only valid for the next 7 days!*2nd service must be equal or lesser value & the service must be completed in August of 2024. Job min of $299. *Does not included ProGuard Gutter Protection or Lighting. *Half off up to $150 Your estimate included Proguard which was not included in the **** as stated in the email. You asked for the service to be scheduled in *************** removed gutter cleaning service only leaving your window cleaning so since you only had one service you did not qualify for the buy one get one service half off promotion. We will use your experience as a learning tool on how we can improve communication in our office.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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