BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Carolina Roofing Contractors, Inc.

Phone: (704) 542-1622

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/01/2013Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
Roof replacement was performed due to leak, the same leak has appeared twice since replacement, Carolina Roofing will not return my calls or emails.

FULL details are below including the email correspondence to both ****** ****** personal email and the email address listed on his website.




-------- Original Message --------
Subject: Re: Fwd: Re: ********************* Ln
Date: Tue, 29 Jan XXXX XX:23:XX -XXXX
From: ****** ****** <*****@*****.com>
To: *****@aol.com, *****@***************.com
CC: ****** ****** <*****@*****.com>, *****@********.com


Hi ****** just left you another voice message.

I've been trying to reach you now for 10 days with no contact back from you.


If you are unwilling to stand by the warranty provided with the roof you installed at (********************* Ln, Fort Mill, SC XXXXX) in 2010 please let me know that in writing and advise me that you are unwilling to repair the same leak that caused the roof to be replaced less than 3 years ago.

If this is the case I'll have it repaired with another company and seek compensation through you for both the repair and court costs through my lawyer.


If you can repair this leak again please contact me within the next 48 hours to arrange the repair otherwise I will proceed with the above and use another company.


Best Regards

****** ******

********************* Ln, Fort Mill, SC XXXXX
Tel: XXX-XXX-XXXX


On 1/28/XXXX X:05 PM, ****** ****** wrote:
******, can you let me know on this one ASAP, I can't ignore the leak in the roof much longer and I've called you and left messages every day this week.

I'm emailing now for documentation, but please do get back with me as soon as you get so we can resolve quickly.

Thanks - ******

Cell:REDACT3135*****@*****.com3132REDACT
Home: XXX-XXX-XXXX

On 1/19/XXXX XX:21 AM, ****** ****** wrote:

Desired Settlement
Leak in the roof needs to be repaired as soon as possible before more damage is caused to the interior of the home. As written to ****** already I have to get this repaired if he cannot do it someone else will and I will seek compensation through small claims.

Consumer's Final Response
I have had the roof inspected by stop restoration consultant, the repair estimate is approximately XXX - XXX dollars, If Carolina Roofing would like to settle for this repair I will need comp for the full $700 as a backup to them actually repairing the roof.

At this time I have still not heard back from ****** at Carolina Roofing.

Dated Feb 28th 2013

Industry Comparison| Chart

Roofing Contractors

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.