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Consumer Complaints

BBB Accredited Business since 12/11/2008

Time to Paint, Inc.

Phone: (704) 342-4759Fax: (704) 342-4907

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/07/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Owner will not do any warranty work under the contracts after initial work was completed.
Owner of company states HOA did not do maintenance work under terms of his warranty. The terms that were supposedly broken are not written or stated in any of the signed contracts. Owner has stated because he was overly generous in doing work for the HOA he will no longer honor any warranty work requested.

Desired Settlement
Would like all warranty work completed under the terms of the contracts that were signed

Business Response
From: ************** (mailto:*******************)
Sent: Friday, September 04, XXXX X:XX PM
To: *************** <**************************>
Subject: Re: BBB Complaint #****** (*************) - FINAL NOTICE

Time to Paint, Inc. performed painting services for ************* approximately three years ago pursuant to a written contract between the parties. The contract provided in relevant part that Time to Paint, Inc. would paint 15 residential buildings for an agreed upon price which was based upon several factors including the negotiated cost of paint with the vendor, ****************. Representatives of the Board of Directors for ************* and their property management company were present for the negotiations with ****************. As a result of these negotiations, Time to Paint, Inc. agreed to purchase paint from **************** in volume sufficient to complete the 15 buildings as agreed upon with *************. After completing 12 of the 15 buildings, ************* informed Time to Paint, Inc. that they were unable to perform the terms of their contract, specifically they could not pay for Time to Paint, Inc. to complete the project. As a result, Time to Paint, Inc. was left with $7,124.00 in paint that it was unable to use and for which it was never reimbursed.

After completing 12 of the aforementioned 15 buildings, Time to Paint, Inc. was contacted on 2 occasions with regard to complaints made by ************* concerning the painting. In both instances, the alleged complaints were completely unrelated to the painting or the quality of the workmanship provided by Time to Paint, Inc. Rather, they were problems caused by occupants of the property and by the owner's failure to maintain the property as required by the warranty.

Time to Paint, Inc. is unaware of any other complaints by ************* regarding the services described above.

Although there have been no allegations concerning work done by ****************** it is worth noting that this company is owned by the same parties as ****************** time to Roof, Inc. contracted with ************* to perform roofing services for the same 15 buildings described above. ****************** completed the work on all 15 buildings to the satisfaction of ************* and was paid in full for the same. Subsequently, ****************** was contacted on 44 times regarding concerns about the roofing services performed. On each and every occasions ******************'s representative visited the property and inspected it only to find the alleged problems were due to pre-existing damage to the roof and issues totally unrelated to the roofing services and materials provided by ******************



Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
n November of 2011 ************* signed a contract with A Time to Paint to remove/install/paint siding on 15 buildings during 2012. After additional charges for repairs that were not part of the original contracts for 12 of the 15 buildings the community had run out of funds to continue the siding project.

We informed A Time to Paint that we would not be continuing the project until the ******************* could arrange for the funds to pay for additional work. A Time to Paint had indicated up to that point that materials were being purchased for the next building, as a building was completed. By operating in this fashion they would not have any unnecessary materials which they would have to hold, except for the wood, as they could get it at a bulk rate and it would be usable on multiple jobs (not just for our community-wide project) if they had extra of that material.

When the community had enough money to continue with the project the remaining buildings re-quoted by A Time to Paint and two other companies in August 2014.

A Time to Paint increased their quote from the 2011 project by 37% per building and indicated on the 2014 quotes that they were INCREASING THE PRICE OF PAINT BY 8% from 2011. An increase of 8% would not be necessary in 2014 if they intended to use paint they previously purchased in 2012.

A Time to Paint also shows on the signed contracts as the last line item...

10. "Ten year guarantee on all labor and material." From the date of completion, your paint job is guaranteed for ten years against significant deterioration. If you have any problem with your paint job, your service guarantee begins with one phone call to our office.

The property management company contacted A Time to Paint about warranty issues on two occasions for buildings that were completed during the 2012 project. A Time to Paint has denied that the items were warranty issues and has since indicated that they would no longer uphold their warranty for work done on the 2012 siding project. That is a time frame from 2012 to 2015, not close to the ten years indicated in the signed contracts.

********* no longer contacts A Time to Paint for them to cover any of the work they have performed on the property for warranty issues or for new opportunities.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.