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          The Charlotte Observer has 1 locations, listed below.

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            Business ProfileThe Charlotte Observer

            Newspaper

            Contact Information

            9140 Research Dr

            Charlotte, NC 28262-8544

            Visit Website
            (800) 532-5350

            Customer Reviews

            1.02/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            308 complaints closed in last 3 years

            40 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 154

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            9140 Research Dr, Charlotte, NC 28262-8544
            BBB File Opened:
            5/15/1972
            Years in Business:
            154
            Business Started:
            8/6/1869
            Business Started Locally:
            8/6/1869
            Business Incorporated:
            1/17/1955
            Type of Entity:
            Corporation
            Number of Employees:
            200
            Alternate Business Name
            • The Charlotte Observer Publishing Company, Inc
            • The Charlotte Observer Publishing Company
            Business Management
            • Ms. Vicky Amparan, Customer Service Manager
            • Ms. Maria Ravera, Senior Director
            Contact Information

            Customer Contact

            • Ms. Vicky Amparan, Customer Service Manager
            Read More Business Details and See Alerts

            Customer Complaints

            308 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am trying to adjust or cancel my subscription. To change to digital only from digital + print is inexplicably over $100 more expensive online. There is an offer I might be able to claim online as a new subscriber (that's almost $800 cheaper), but I'm afraid that I will be billed ON TOP of what I'm already paying, so I opted to just cancel and be done with it. But the online portal does not support a cancellation option.I've called the ***** number several times and keep getting booted off the line after 5 minutes. When I shift to chat, I also get booted off the chat option. Functionally, this company is not giving me ANY way to cancel my subscription. Something that should have taken 10 minutes to complete after making the decision, is going on a second hour of repeated attempts.
            Read More
            Read 307 More Complaints

            Customer Reviews

            82 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Arthur S

            05/04/2024

            I paid for a years digital subscription for $171.19 on October 2, 2023, account ********. However, I was also charged $347.48 on September 14, 2023. Apparently this is a home delivery subscription which is not available where I live on an account I didn't know I had. I have talked to the customer help line twice and was told those charges are valid, even though i never placed the order for the home delivery. They informed me by voice and the text that they would not refund anything and copied me their policy from April 26, 2021. They informed me if I cancelled now, there would be no refund on either charge. Highly dissatisfied that they gladly take my money with no intention of delivering print home delivery and not notifying me that it is not available in my area. Will never subscribe again.

            The Charlotte Observer Response

            05/09/2024

            Thank you for your message to The Charlotte Observer. We are sorry to hear about your customer experience with your account. Our records show your refund request for the account #******** has been submitted and approved. We do apologize for any confusion on your accounts. Your current account #******** is active and paid until October 2024, as you stated.Please feel free to contact us at ************ or ****************************************** if you have any questions or concerns.Thank you
            Read 81 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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