Business ProfileforHusqvarna Professional Products, Inc.

We purchased a Husqvarna backpack sprayer directly from Husqvarna store via Amazon on 3-6-22. Four weeks ago we started having problems out of it as far as spraying constantly with the handle being decompressed. I chatted with Husqvarna and was told I have a 5 year manufacturer warranty via their chat just take it to a nearby service dealer. I took it as told and now I spoke with the dealer and they're saying it's not covered under warranty even though it was a manufacturing defect causing the handle to be stuck open. I have reached out to Husqvarna and getting nothing but the run around. The dealer is wanting me to pay for a $35 part and the service fee for a half hour labor is around $60. I'm not paying anything for a sprayer that is covered by a 5 year warranty that was told to me by a Husqvarna **** I have attached all the information and I'm wanting this resolved as soon as possible. Fix it or send another replacement unit. I was pushed off to the company that makes the sprayer for Husqvarna and other manufacturers and was told by them that this needs to go through Husqvarna warranty department but was going to reach out to Husqvarna to see what can be done (thank goodness) someone is willing to help me. The sprayer has been sitting at the dealer for 3 weeks now and I'm not being able to use it and I just want it fixed as I have a lot of work to do with it. All the attachments have been uploaded and all the information is on their alongside the 5 year warranty I was told that all of a sudden is not be used. This isn't a cheap knockoff Husqvarna but a true Husqvarna backpack sprayer I spent good money on.