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            • Kitchen Tune-Up

              10810 Independence Pointe Pkwy STE H Matthews, NC 28105-1754

              BBB Accredited Business

            Business ProfileKitchen Tune-Up

            Home Improvement
            BBB accredited business

            Contact Information

            10810 Independence Pointe Pkwy STE H

            Matthews, NC 28105-1754

            Get Directions
            Visit Website
            (704) 248-8847

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/8/2006

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            10810 Independence Pointe Pkwy STE H, Matthews, NC 28105-1754
            BBB File Opened:
            6/14/2006
            Years in Business:
            18
            Business Started:
            3/1/2006
            Business Incorporated:
            2/6/2006
            Accredited Since:
            7/8/2006
            Type of Entity:
            Corporation
            Number of Employees:
            17
            Alternate Business Name
            • Taube Enterprises, Inc.
            Business Management
            • Mr. Tom Taube, Owner
            Contact Information

            Principal

            • Mr. Tom Taube, Owner
            Additional Contact Information

            Fax Numbers

            • (509) 277-8920
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Date of Transaction - July 2021 Amount - $9500+Kitchen Tune-up as the primary contractor agreed to remove kitchen countertop, cabinet doors, paint cabinet boxes; install new cabinet doors with upgraded hinges; and install backsplash. Problem #1:After botched painting of the cabinet boxes on October *****, 2021, the boxes were repainted by a professional. KTU informed me that I had to take delivery of my cabinet doors because they could be stored while the boxes were repainted. Doors delivered 2 days later than agreed upon & unbeknownst to me until 01/10/22 when the doors were installed, THE DOORS WERE NOT PREPPED FOR INSTALLATION. The installer tells the trainee the holes for the hinges and k**** are bored out at the facility - "done in no time." When I shared this conversation with the owner's wife & that I believed this process WASN'T done because I refused to accept the subcontractor's botched paint job, and that the painter moved my dining room chair (without permission) with chemicals on her hand. Problem #2 The installation was not completed on January 10th, the installer returned on SATURDAY, January 15th and the installation was still incomplete; he damaged the 2 doors due in part to the door hinge holes not being PRE-DRILLED, and in my opinion, carelessness. To add insult to injury he was RUDE & INSOLENT as HE TOLD ME HE WAS TIRED, HUNGRY AND LEAVING! 2 doors damaged AND THE INSTALLATION WAS NOT COMPLETED! 01/17/22, a COMPETENT installer completes the job & NEEDED adjustments. KTU ******************* wife apologizes & states REPLACEMENT doors will ship March 7. March 2 I email the scheduler & REQUEST a Saturday installation date, which she claims will only take 15 minutes. Without the slightest concern for the botched paint job, the damaged doors & excessive delays CAUSED BY KTU , she RUSHED to tell me that ktu doesn't work on Saturdays. Today, she REFUSED to have the installer meet at 4:45 p.m. when I get home from work. Invoice- PAID IN FULL!
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Bhavna G

            07/11/2024

            I dont usually write reviews - but this was a terrible experience from start to finish. I would definitely not recommend this company to anyone for their cabinet needs. In a nutshellThere were issues with measuring requiring multiple redos and subpar workmanship, and attempts to install patched door fronts with the expectation that no one would notice. This resulted in prolongation (6 months) of a very small project and wasted time. The above was tolerated to a degree, however, after repeated mishaps as anyone would - I became less forgiving and was told that I was the one who was difficult and I was lucky they completed the job. When asked for reduction in cost due to company errors - owner offered a meager discount. Several weeks later when project was complete and final bill due - owner of company stated that they were happy to give the discount only if I would sign a non-disclosure agreement which had never been discussed/disclosed previously. Requests to speak to company owners legal counsel were denied. Additionally, I was told that if I wrote a negative review to choose my words carefully as it could result in legal retribution. I am writing this simply to warn others to be mindful if you choose to do business with this company.

            Kitchen Tune-Up Response

            07/14/2024

            I'm sorry ****************** had a bad experience. We tried everything within our power to get her happy. We addressed all of her complaints, no matter how minor they were and finished the job to a high standard, though I'm sure she'll never admit to that. All she wanted to do was disparage my team and complain. As the owner, I went onsite to see what I could do to make her happy. She had created such an uncomfortable environment that noone in our installation teams wanted to work at her home....but they did. ****************** is mistaken in that she didn't ask for a discount. During my visit, and her constant complaining, I asked if taking $500 off her final bill would make her happy. (that was about 10%). She said no and it had to be more. I told her that was all I could do. The next day, she agreed to the $500 but at billing time refused to sign an NDA. I explained to her that in the rare instances when we do this, we require an NDA to be signed to avoid the customer from taking the money, saying they are happy but then trashing us online. She asked to speak with "my legal team", like I have such a thing. I told her I was not going to spend money on my $300/hour attorney to answer questions about this simple document. If she needed legal advice, she should consult her own attorney. In the end, she threatened me with a bad review unless I took $1,000 off her bill. I wasn't inclined to give into such threats. The fact that she wouldn't sign an NDA leads me to believe that she would have taken the money and still posted a bad review. In the end, unfortunately, there really wasn't anything that could make her happy and to be honest, I don't think $1,000 would have even done that. It's a shame that some customers act this way.
            Read 1 More Customer Review

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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