Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

GSM Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • GSM Services

      407 E Long Ave Gastonia, NC 28054-2526

      BBB Accredited Business
    • GSM Services

      1535 W May Ave Gastonia, NC 28052-1409

      BBB Accredited Business

    Business ProfileforGSM Services

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/13/2004

    Years in Business: 97

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We help homeowners & businesses improve the comfort, energy efficiency, & health of the environments in their homes & offices.

    Heating & Cooling • Insulation • Duct Cleaning • Dryer Vent Cleaning • Indoor Air Cleaning • Humidity Solutions • Crawl Space Repair • Crawl Space Encapsulations • Duct Work Repair & Replacement • Gutter Cleaning • Gutter Install • Attic Radiant Barriers • Home Standby Generators • Air Sealing • Commercial HVAC  • Commercial Roofing
    FREE HVAC Service Calls with Repair
    FREE Home Energy Audits
    FREE Crawl Space Inspections
    FREE Insulation Inspections
    FREE Quote on New Heating & Cooling Systems

    Products & Services

    Heating & Cooling Air Conditioning Install • Air Conditioning Repair • Furnace Install • Furnace Repair • Insulation • Duct & Dryer Vent Cleaning • Indoor Air Quality • Humidity Solutions • Crawl Space Repair • Crawl Space Encapsulation • Duct Work • Gutter Cleaning & Install • Attic Radiant Barriers • Generators • Air Sealing • Commercial HVAC  • Commercial Roofing

    Business Details

    This is a multi-location business.

    Find a Location

    GSM Services has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • GSM Services

        407 E Long Ave Gastonia, NC 28054-2526

        BBB Accredited Business
      • GSM Services

        1535 W May Ave Gastonia, NC 28052-1409

        BBB Accredited Business
      Location of This Business
      407 E Long Ave, Gastonia, NC 28054-2526
      BBB File Opened:
      10/31/2006
      Years in Business:
      97
      Business Started:
      1/1/1927
      Business Incorporated:
      1/24/1967
      Accredited Since:
      2/13/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      43
      Alternate Business Name
      • Gastonia Sheet Metal
      • GSM Services, Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:00 PM
      T:
      8:00 AM - 8:00 PM
      W:
      8:00 AM - 8:00 PM
      Th:
      8:00 AM - 8:00 PM
      F:
      8:00 AM - 8:00 PM
      Sa:
      8:00 AM - 8:00 PM
      Su:
      8:00 AM - 8:00 PM
      Business Management
      • Mr. Joel Long, Vice President
      • Mr. Steven D. Long, Owner
      • Ms. Amy Anderson, Marketing Director
      Contact Information

      Principal

      • Mr. Steven D. Long, Owner

      Customer Contact

      • Mr. Steven D. Long, Owner
      Additional Contact Information

      Fax Numbers

      • (704) 867-8883
        Primary Fax

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/08/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a thermostat and it's still under warranty. I need it replaced, I talked to two different ladies and they said it would be $69 if they had to come and replace it. I ask if how much it would be if I had it served while they are here, they said $150. They got out here and said it would be $350 to replace my thermostat. It's as simple as unplug and plug in. I just want to thermostat replaced...it is UNDER warranty. I shouldn't have to pay for it to be replaced. I had to pay $49 just for them to come out..they didn't do anything but come and look at it.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Alberto V

      5 stars

      07/27/2023

      This business exudes professionalism and has a rich history of long-standing operation. I've had the opportunity to engage their services for work in my crawlspace, which, admittedly, encountered some challenges. However, their response was consistently marked by an unwavering professionalism. They addressed my concerns promptly and without hesitation, every single time. While their pricing may not be the least expensive, their commitment to their work is absolute. The assurance and peace of mind their service provides is truly invaluable.

      GSM Services Response

      07/28/2023

      ****************, thank you so much for leaving this review. We will make sure that we recognize everyone involved in your project. We appreciate you very much. please let us know if you ever need anything.

      Local BBB

      BBB of Southern Piedmont and Western N.C.

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.