Business ProfileforBen Mynatt MegaStore

I purchased my second Cadillac from ben ********************** in February of 2022. also ordered a rim and tire package that I was told included mount balance rotation for life of the tires and an alignment at time of install, two free oil changes, and a "Cadillac only" guarantee that they would provide loaner Cadillacs if any work ever had to be done to the vehicle. None of this was true, My first oil change, after arguing with a few different people was given to me at half price because the person who had promised me this service no longer worked there. My second oil change I had to pay full price for, and then today when I asked why I never got another discounted oil change (accepting that I was lied to and there was no sense in trying to reason with this dealership) I was informed that the first gentleman I paid had put in the system that I received that oil change for free! and when I asked about the situation of him essentially stealing from me there response was , again, well he no longer works here, as if that made his thievery ok? Now with under ***** miles of purchase the inside of my tires are slicks and they would not do an inspection and claimed they have no proof of any warranty and refused to acknowledge that the car was not properly aligned prior to selling on the lot. Service manger ( ********** ) was at a Cadillac desk at time of purchase and offered to buy my old rims and tires , I did think anything of it and turned out to be an issue, she did not want to pay for them and I felt like I would be mistreated if I tried to bring my car there for any service after that. today I was told sorry about the inconvenience a few times and nothing more, they told me to contact a gentleman named ********************* who apparently was in meetings all day so nothing could be done until Monday, He randomly shoed up at the lot and instead of someone trying to get his attention for me I was told he knew about my situation and we should eventually run into one another if we both were looking.