20 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tom C
5 stars02/23/2024
I called at 3:40 on a Friday afternoon with a furnace problem fully expecting to have to wait until next week for an appointment. Hetter had a technician just finishing a repair who agreed to take one more job. He showed up at 4:10 and had the problem fixed by 5:00. AMAZING! I don't think we should always expect service like that but I'm very impressed. They're now my "go to" HVAC guys.Review from Bob H
5 stars12/22/2023
Hetter did an efficient and cost effective furnace replacement for me on short notice. "Walt" provided an all-inclusive firm estimate, explained everything in detail, and did not pressure me. Installers "Michael" & "Brian" were on-time, friendly and open to explaining items I did not understand. Everything was cleaned up after the install, all paperwork was explained with copies to me, and the company handled the product registration as well. A very positive experience.Review from Mark P
5 stars10/24/2023
Our exchanger went out and needed a new furnace. Walt provided ans agreeable estimate, and installation appointment was almost immediate. Our two installers Rick and “Halftime” ;-) Devan were fantastic! Prompt, knowledgeable and efficient, they did a great job of remove and install the old and new unit! All our questions/concerns were answered and the wife and I both received a passing mark when we were shown and quizzed regarding the thermostat! All kidding aside, the Hetter team did a phenomenal job installing our new furnace. After a search done long ago, we settled on Hetter to install (they installed a furnace/HVAC at our former house) and service the unit semiannually for the past 20-25 years. Yes, we would highly recommend!Review from Bob C
5 stars10/16/2023
I had a new gas Furnace and Air conditioner on 10/13/23 by Rick and Zac, they were on time, and finished the installation that day. Both were very professional and answered all our questions, including instructions about our new thermostat. Plus they left no mess inside and out.Review from Martha Z
5 stars09/29/2023
We are so pleased with Hetter! They always do a great job with our heat and air conditioning. Tim came out today, and he was so helpful and so thorough. He answered all our questions.Review from Barbara M
5 stars08/28/2023
Rick and Dayton were professional, prompt, friendly, and answered my questions as needed.Review from Kathleen S
5 stars08/20/2023
Not only did my favorite repairmen (Donzel and Devan) install my new air conditioner in record time, but they also corrected the installation by a previous company of my 2-yr-old air conditoner by disposing of it along with mismatched connections. I'm very pleased.Review from Carol B
5 stars06/12/2023
My furnace was shutting down when it was turned on. I called Hetter to repair it. I thought it was the thermostat. The technician came out and checked the thermostat and it was working well. He then checked the furnace thoroughly and cleaned off the sensor. The furnace worked again and continued to work all winter. I had a spare thermostat which he also took a look at. It was no longer good. I was favorably impressed with the technician's knowledge, his efficiency, and his professional manner. I would hire Hetter again.Review from Debbie K
5 stars06/07/2023
My AC went out on Sunday night and I called Monday morning. Rick came out within hours to give me an estimate. I was in the process of selling my home and I needed it replaced quickly. Two days later Rick and Devan came snd installed my new AC unit. They were prompt, friendly and cleaned up after themselves. Great experience!Review from Barbara H
5 stars12/24/2022
Despite the weather(subzero with snow) and staff shortage Hetter came to the rescue of an elderly couple. Ironically a scheduled maintenance visit turned into the furnace stopped working. Carrie worked her magic and one of the technicians made it to grove city and able to get the furnace working. As always my experience with hetter, professional, courteous, and knowledgeable. Definitely 5 star.
Customer Review Rating
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