26 Customer Reviews
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Review from Andrea L
5 stars07/19/2024
I received global meals happy with the meals and the customer service is great keep up the great workReview from Jeanine R
1 star05/15/2024
They are simply delivering food which is inedible. Sometimes it's covered in mold. .almwfonwa it's no longer frozen. The comfort bowls are freezer burnt. The Marie calendars has been covered with blue green mold for several deliveries. I actually for food poisoning from one meal I ate and suffered stomach cramps for three days. And vomiting. This is a company with a 30 million dollar contract awarded TO the owner, RUSSIA foreign National WOMAN who does most of her business for her fruits an D vegetables with foreign suppliers. The fruits are good and the vegetables are old and stale. I have reported to the company my concerns. They say they will fix it and never do. I suggested over the last 8 weeks "No food" even delivered for 3 out of the first five weeks of 8. The had a supervisor sort that out and promise help. The 4th week food was delivered two days late. the. Last Wel they sent the wrong selections I gracefully accepted food I can not eat as a Disabled diabetic. The last week sent the wrong selections I refused Then called for the supervisor. No reply no call no food for a week. This week delivery is today Called the company one time, Not to be a "pKaren" the P. Is silent. Lol Amd there was ko call to me last Wel no food delivered. And we will. See what comes today. I also reported jy concerns to my driver and watched him type into his phone program which escalates customer concerns to a supervisor. There was no food and no call. I'd say one savvy Russian woman is getting rich and she is torturing old and disabled people handily and getting paid for it. If this was my only source of food I would have already expired like much of the food they deliver. when they bother to deliver food at all. I'd like to give them. 0 stars! Highly not recommended. People could die if this is their only source of meals each week.Review from Douglas G
5 stars05/10/2024
If anyone wants to get good meals,by just popping them in the microwave or oven Global Meals is the best ?? also there staff is really caring people and I know that from experience. Thanks Global Meals keep helping people.Review from Sandra K
3 stars02/23/2024
Even though I have called still same problem. What is it with all pasta items? 2 Mac & cheese, Beefy mac & cheese (contained what seemed like beef crumbles at that), Gourmet Mac & cheese, 2 types of Stuffed shells, Veg lasagna, Beef lasagna, Mixed Rigatoni, Butternut squash rigatoni, and some as stated given more then once in package. I mean come on 3 deliveries the same type of thing? Even after calling and asking if something besides pasta could be given? I use to recommend to others in the senior complex to try Global but, cant do that anymore. Why cant we choose items?Review from Michael S
1 star02/05/2024
The communication with the customer service representatives was extremely lacking. Despite explaining my issue clearly, I felt like my concerns were not being understood. The representative seemed disinterested and provided generic responses that did not address my specific problem. Better Training: It's crucial that customer service representatives are well-trained to understand and address customer issues effectively.*
Global Meals Response
02/12/2024
I understand your frustration with the communication you experienced with our customer service representatives, and I apologize for any inconvenience caused. We appreciate your feedback and recognize the importance of well-trained customer service representatives who can effectively address customer issues. We prioritize continuous training and development to ensure that our representatives have the necessary skills to provide excellent support. Thank you for bringing this to our attention, and we will take your feedback into consideration as we work to improve our customer service experience.Review from Danielle C
1 star01/26/2024
Customer service, cuts you off and talks disrespectful to you. Her name is *****! She even called me back to hang up again! Unprofessional and snarly she is! Her supervisor isn’t doing anything about it! This needs to be handled! ***** needs retraining and reprimanding! Handicapped and elderly deserve respect too.Global Meals Response
02/12/2024
Danielle, I apologize for your negative experience with our customer service representative, Carol. We value all of our customers, regardless of their age or abilities, and we take complaints like yours seriously. Rest assured that we will address this matter promptly and ensure that proper retraining and reprimanding are carried out. Providing professional and respectful service is a priority for us, and we apologize for any inconvenience caused. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.Review from Lisa M
3 stars11/29/2023
Customer services are not very helpful. My Spouse gets the meals and they are supposed to be Gluten free which means No Wheat! We've had 4 boxes delivered and everything is Exactly the same, including an item that has Gluten in it! Celiac disease is a real thing! My Spouse has called twice, and both times, the customer service people got rude, and snappy, because she was trying to explain about the meal having wheat! Now we've received 4 boxes marked on the outside, Gluten restriction, with 4 of the same meals with a wheat in them. To be specific, Stuffed shells Florentine. Customer support was not helpful at all!Global Meals Response
02/12/2024
I apologize for the inconvenience and frustration you and your spouse experienced with our customer service and the incorrect meal deliveries. As someone with Celiac disease, I understand the importance of adhering to a gluten-free diet. I assure you that we take these dietary restrictions seriously, and I apologize for the oversight in delivering meals that contained wheat. Our team is committed to providing excellent customer service, and I apologize for any rudeness or unhelpful behavior you encountered during your calls. This is not up to our usual standards, and I will ensure that your feedback reaches the appropriate department for investigation and improvement. We appreciate you bringing this issue to our attention, and we sincerely apologize for the inconvenience caused. Our goal is to rectify the situation and ensure that future deliveries accurately meet your dietary requirements. Please let us know how we can make it right for you and your spouse.Review from Marilee w
4 stars11/18/2023
Interesting comments. Look likes people live/hate your food. I myself have been with your for several years. I like menus changing periodically. Some foods I like better then others, but more then not. I agree with one lady it would be great if we could pick our favorite meals as typically there will be at least one I don’t like. Not that it’s bad, I just don’t like. I miss the days when we used to get extra goodies, like, fruit pies, cup cakes, bakery items, candy bars,puddings, snacks etc. I was told it had to stop because of the diabetic consumers. Too bad they couldn’t just been left out while the rest of us could enjoy them! The minus one is no longer getting the extras.Global Meals Response
02/12/2024
Thank you for your loyalty and continued support over the years. We appreciate your positive feedback and are glad to hear that you enjoy the variety of menu options that we offer. We understand that personal preferences can vary, and we appreciate your understanding that not every meal may be to your liking. Regarding your comment about the extra goodies that used to be included, we apologize for any disappointment caused by their discontinuation. Our decision to remove those items was indeed driven by the needs and dietary restrictions of some of our customers, particularly those with diabetes. However, we appreciate your feedback and will take it into consideration as we continue to improve our offerings and explore options to cater to different preferences. Thank you for taking the time to share your thoughts with us. We value your feedback and are committed to providing you with an enjoyable and satisfying experience with our meal service. If there's anything else we can do to enhance your experience, please let us know.Review from Diane T
5 stars10/12/2023
Love the variety and saves me so much money on dairy needs ect…Fred my delivery guy and he awesome!Review from Jessica W.
1 star10/09/2023
If I could give this company a zero I would I have complained several times about the product the molded food the shortage of food the spoiled food you send Frozen spoiled food by the time it falls out you end up having to throw it away the food is not enough there is a shortage who can survive off of healthy bowl of male everyday you will have to eat three of them to get full I complained a month or so ago nothing has changed
Customer Review Rating
3.77/5stars
Average of 26 Customer Reviews
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