BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Direct sales and service of floor care equipment, vacuum cleaners, carpet shampooers, central vacuum systems and related home products such as air and water purifiers.
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A BBB Accredited Business since
BBB has determined that Aerus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aerus include:
- Length of time business has been operating
- No complaints filed with BBB
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Additional Complaint Information
In addition to contacting the local franchisee they did business with, consumers with disputes may also contact the company's national customer service center at in Bristol, VA, at (800)243-9078.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Betty Keaton, Owner Ms. Linda DePew, National Customer Service Mgr.
Vacuum Cleaners - Household - Dealers Appliances - Major - Dealers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview