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Find a Location

Aerus has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aerus

      3038 Southwest Blvd Grove City, OH 43123-2350

      BBB Accredited Business

    Business ProfileforAerus

    Vacuum Cleaners
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/20/2007

    Years in Business: 100

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Direct sales and service of floor care equipment, vacuum cleaners, carpet shampooers, central vacuum systems and related home products such as air and water purifiers.

    Products & Services

    manufacturere and distributor of home products

    Business Details

    Location of This Business
    3038 Southwest Blvd, Grove City, OH 43123-2350
    BBB File Opened:
    5/29/2007
    Years in Business:
    100
    Business Started:
    1/1/1924
    Accredited Since:
    11/20/2007
    Alternate Business Name
    • Beyond by Aerus
    • ActivePure
    • Electrolux vacuums
    • Aerus Electrolux
    • Aerus, LLC
    Business Management
    • Ms. Betty Keaton, Owner
    • Mr. Jackie Keaton, General Manager
    • Ms. Linda DePew, Director of Customer Service
    Contact Information

    Principal

    • Ms. Betty Keaton, Owner

    Customer Contact

    • Ms. Linda DePew, Director of Customer Service
    Additional Contact Information

    Fax Numbers

    • (614) 875-6611
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fae B

    1 star

    06/09/2022

    I was pressured into buying an Aerus/ Electrolux vacuum cleaner for $2,000 5 years ago. After using it three times the power nozle went out. I had to wait 3 years for someone to come pick it up for repair since the shop I bought it from went out of business. Then it took another 6 months for someone to return it to me. Speaking with the new owner was the worst experience of my life. He called me a liar was so condescending and now tells me I cannot use his location anymore for any future repairs. He actually stated that my vacuum cleaner had been used and abused and I clearly have photos that it was not. I live alone I'm never home and it was not used more than three times. After contacting a home office I waited a month for them to return calls and now I'm told that if I ever need future repairs I have to drive 2 hours. So basically I'm out $2,000 because I cannot travel like that for a repair on a vacuum cleaner. This has been the most horrible experience of my life. All over a vacuum cleaner. I have owned Electrolux vacuum cleaners for 50 years. Many makes and models and never had a problem like this. This company has gone right to the dogs. I guess I'm going to have to buy a Dyson or something and I'm out $2,000.

    Aerus Response

    06/10/2022

    I am so sorry to hear that you had a bad experience with Aerus. Unfortunately, according to our data base, you bought from a different location and not this one in ****. I cannot speak on behalf of the location that you bought it from but here in **********, ** we take customer service very seriously. Customer happiness is our number one priority. If you ever decide to shop with Aerus again and are ever in ****, we would love to make it up to you.

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    BBB of Central Ohio

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