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            Business ProfileThe Columbus Dispatch

            Newspaper

            Contact Information

            62 E Broad St

            Columbus, OH 43215-3503

            Get Directions
            Visit Website
            (614) 461-5000

            Customer Reviews

            1.04/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            106 complaints closed in last 3 years

            47 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 152

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The scope of this Business Profile concerns Gatehouse Media Ohio Holdings II, Inc. offering products and services including newspapers, magazines, print / digital advertising under many names and brands.

             

            Products & Services

            Multimedia Services

            Business Details

            Location of This Business
            62 E Broad St, Columbus, OH 43215-3503
            BBB File Opened:
            1/1/1921
            Years in Business:
            152
            Business Started:
            7/1/1871
            Business Incorporated:
            6/9/1903
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grove City Record
            • Central Ohio Home & Garden Show
            • Central Ohio Home Show
            • Columbus Alive
            • Columbus Bride: The Show
            • Columbus CEO
            • Columbus City Guide
            • Columbus Monthly
            • Columbus Monthly Home & Garden
            • Columbus Parent
            • Columbus Restaurant Guide
            • Columbus Summer Entertainment Guide
            • Columbus Weddings
            • Delaware News
            • Dispatch Classifieds
            • Gahanna News
            • German Village Gazette
            • Grove City Record
            • HR Achievement Awards
            • Gatehouse Media Ohio Holdings II, Inc.
            • Dispatch Media Group
            • Dispatch Shows Group
            • New Albany News
            • This Week Bexley
            • This Week Canal Winchester
            • This Week Clintonville (Booster)
            • This Week Delaware
            • This Week Dublin
            • This Week German Village
            • This Week Grandview (Tri-Village)
            • This Week Grove City
            • This Week Johnstown
            • This Week New Albany
            • This Week Northland
            • This Week Northwest
            • This Week Olentangy
            • This Week Pickerington
            • This Week Reynoldsburg
            • This Week Rocky Fork
            • This Week Wersterville
            • This Week Westside
            • This Week Whitehall
            • This Week Worthington
            • ThisWeek Community Media
            • Tri-Village News
            • Rocky Fork Enterprise
            • The Bag
            • Dublin Villager
            • The Columbus Sunday Dispatch
            • The Northland News
            • Columbus Dispatch
            • This Week Community News
            • The Columbus Wedding Show
            • Home & Garden Magazine
            Business Management
            • Ms. Jennifer Eichorn, Company Contact
            • Ms. Becky Kover, Editor
            • Ms. Encarnacion Pyle, Managing Editor
            • Ms. Kim Gergel, Director of Advertising Sales
            • Mr. Ben Cason, Editor
            Contact Information

            Principal

            • Mr. Ben Cason, Editor

            Customer Contact

            • Ms. Jennifer Eichorn, Company Contact
            • Ms. Becky Kover, Editor
            Additional Contact Information

            Fax Numbers

            • (614) 461-7580
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            106 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/05/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I signed up for 2 years of digital content from Columbus Dispatch Gannet newspapers at a special prepaid amount in 2022. Beginning in March 2024 they began charging my credit card 9.99 twice a month. I received no notice my subscription was about to expire with an opportunity to cancel or continue. No notice they would begin charging with amounts to be billed. I did not authorize any further charges on my credit card or agree to continue my subscription. Cust service stated it was a good suggestion of giving a notice of subscription expiration or notice that my subscription was being continued and they would pass it along. They apparently stored my credit card information and were able to automatically charge it when my subscription ran out. They stopped my subscription as of today but refused to credit the new charges. It’s not a lot of money. It is the point that I did not authorize any further charges past what I paid in 2022 and I had no notice that new charges would begin. They did not send any statements prior to charges or receipts for payments. So it took a month before I even knew they were charging me. I was also unaware my payment information was being kept by them. I believe no notice of charges before or after they are made is a deceptive practice intended to profit from unaware consumers. Thank you
            Read More
            Read 105 More Complaints

            Customer Reviews

            23 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shawnta P

            04/03/2024

            Columbus Dispatch has bad business practices. Refuse cancel free digital subscription for their Newspaper in Columbus, Ohio.
            Read 22 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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