Customer ReviewsforLeaders Moving Company
15 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Scot T
1 star05/04/2024
I feel compelled to share my recent experience with Leaders as a cautionary tale to anyone considering their services, it was an utter disaster. Firstly, they arrived hours later than scheduled, causing significant inconvenience and disrupting our plans. But the lateness was just the beginning of our troubles. The movers displayed a shocking lack of professionalism and care for our belongings. Despite my explicit instructions to wrap certain items, they neglected to do so, resulting in extensive damage to numerous possessions. To add insult to injury, I found myself having to assist the movers with their tasks, essentially doing their job for them. Moreover, the behavior of the moving crew towards both myself and my wife was completely unprofessional. Their inappropriate comments only compounded our frustration and made the entire experience even more unpleasant. At this point, I have no choice but to file a claim for the damages caused by Leaders. It's abundantly clear that they are not equipped to handle even the most basic aspects of their job, let alone provide a satisfactory service to their customers. Save yourself the time, money, and stress by looking elsewhere for movers. Trust me, you do not want to endure the same nightmare that I went through. I strongly advise against entrusting them with your belongings.Leaders Moving Company Response
05/10/2024
I would like to sincerely apologize for the level of service you received on your move. As you can probably tell, this does not meet the expectations of our service levels. We feel we do a really good job overall, but we stand behind our work, even when things go poorly. I checked in on your damage claim, and things seem to be moving along in that regard. I hope that our efforts post-move are more reflective of our service levels, and if you need anything at all, please do not hesitate to reach out.Review from Nawar S
5 stars08/05/2023
****** and ******* did awesome job.. very professional and efficientLeaders Moving Company Response
08/07/2023
Thank you for the great review and for using Leaders Moving. We will be sure to reward Dantae and Zachary for a job well done. We look forward to helping you in the future.Review from Chad N.
5 stars01/18/2023
**** ******* was our Crew Foreman helping us move the 2 days after Christmas. We could not have asked for anyone better. He kept a very positive attitude, worked hard, gave helpful training instructions to newer crew members when lifting larger items, and made sure they had everything loaded that we wanted to take before we left our old house. Both trucks were completely packed and nothing was broken. The crews both days were great.Review from Kassie R.
2 stars09/06/2022
I cannot in good faith recommend the **************** of Leaders Moving. The two stars are because they did show up as expected and the movers were polite and hardworking. However, in the 5 hour drive to our destination, five pieces of our furniture were broken due to poor truck packing. One of our lamps completely went missing as well. The movers did report this immediately to their boss, whom which never reached out to me directly until I had to call days later to start the claim process. The insurance that is included in the moving package is an absolute insult to the value of your belonging so if you do decide to use this company, budget for the extra insurance as well.Review from Barbara D
1 star04/10/2022
I would not recommend this company to anyone. Worst moving experience ever. They were focused on a bigger move than mine. Not focused on my move. Had to return to condo I moved out of to move 3 pieces of furniture. They left 10 pound kettlebell on truck. Left message for them regarding kettlebell. Never returned callLeaders Moving Company Response
04/12/2022
Thank you for the feedback on your move. We at Leaders are sorry that your move was not a positive experience. If there is anything we can do to help resolve your issues, please contact our ******************Review from Nancy B
5 stars03/22/2022
They did an awesome job . They were on time and courteous. They were careful but got the job done quickly and efficiently. I would highly recommend Leaders Moving Company.Review from Karen D
5 stars02/28/2022
Leaders Moving and Storage did an excellent job moving us. ******* (#****) , ***** (#****), **** (#****) and ****** (#****) were amazing. So pleasant and accommodating . They did not complain about one thing I asked them to do and it was a LONG day. I would definitely use them again. Thank you.Leaders Moving Company Response
02/28/2022
Thank you for taking the time to leave us a positive review! We will be sure to recognize the crew for their amazing service. We hope you are enjoying your new home.Review from Eleanor B
2 stars01/14/2022
Not a good experience. We had a two day out-of-state move. The first leg went fairly well with three movers and the truck packed and on their way within about 4 hours. There was not enough room on the truck so we had to leave some things behind but we were warned that this may happen with the size of our move. Day two did not go well at all. Only one guy showed up (the gentleman who drove the truck to our new city). He stated that he had put a post on ******** for helpers and that two guys had responded and were to supposed to show. They were apparently not guys employed by the company so were likely not insured and possibly not trained or looking to steal a few things. It didnt really matter because they never showed and the one guy ended up moving most of the things himself. The mover stated that he had called Leaders to see if they could help recruit more people but I was suspicious so I called Leaders as well and they stated that he had not called them. Possibly he was never planning on having help come so he wouldnt have to split his pay for the day? Maybe he was hoping my husband and I would assist with the larger items? Neither of us are able to do heavy lifting so multiple wooden furniture items and doors were damaged in the process. Even after Leaders was informed and I was told that other movers from the area would be called to help, no one else came. We were down to just a few items that were impossible for one person to move (and that my husband and I could not help with) and we were told that a few guys were on their way to help. After about 8 hours of unloading, 2 local movers came to help with the last few items and we were left to survey the damage. I have heard numerous nightmare stories about out-of-state moving so we paid top dollar to go with a company that was well reviewed in hopes that things would go more smoothly. This may be a decent company for local moving but they are obviously ill prepared for out of area moves.Leaders Moving Company Response
02/18/2022
Thank you for providing feedback of your move. We take great pride in our service levels and in this instance we did fall short of your and our expectations. It is very common for movers to utilize professional movers when relocations occur to other states. In this instance, the movers assigned to assist did not arrive. Although unintentional it is our responsibility and we take responsibility for it. We do apologize for the issue.Review from Wally S
5 stars01/10/2022
My Leaders crew was excellent. Thoughtful, courteous and extremely respectful to us and property. They had a big job and handled our move with ease. I pray Ill never move again, but if I do Leaders will be called on again. Top notch! Recommend most highly.Leaders Moving Company Response
01/14/2022
Thank you for the recommendations! We will be sure to recognize the crew for their professional service. Please let us know if there is anything else we can assist you with.Review from Ben F
5 stars12/23/2021
The moving services provided by Leaders was top notch. The entire process, from bidding to completion was a breeze. ***************************** in the office was very responsive and knowledgeable. The price beat out all of the competition in the area. Our moving teams, which had representatives from both ******** and *********, were awesome to work with. All of them had great attitudes, were hard working, and were very caring of our possessions. In particular, *******, ************, *******************, and *********************** of *****************. The ********* team, which came to help with our move-in in Northwest ****, were equally hardworking and enthusiastic. I highly recommend choosing ******************************************* for your next move!
Customer Review Rating
Average of 15 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
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TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
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