At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 25 1/2 S Park Pl, Newark, OH 43055
- BBB File Opened:
- 7/20/1993
- Years in Business:
- 31
- Business Started:
- 3/1/1993
- Business Incorporated:
- 3/4/1994
- Accredited Since:
- 1/20/1994
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Ms. Kelly Welch, Vice President
- Mr. Edwin L Rizor Jr., President
- Mrs. Jen Chapman, EVP of Operations
- Contact Information
Principal
- Mr. Edwin L Rizor Jr., President
Customer Contact
- Mrs. Jen Chapman, EVP of Operations
- Additional Contact Information
Fax Numbers
- (740) 349-7176Primary Fax
Phone Numbers
- (800) 270-7082Other Phone
Email Addresses
- Sales
- Technical Support
- (740) 349-7176
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/06/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Equity Resources, Inc processes my mortgage, along with my escrow associated with my mortgage. I received the property taxes from my county back in October. The same notices were sent to Equity Resources, per my county’s tax assessors office. It was for two parcels of land.
I received notice in mid-December that one notice had been paid, but not the other. I called Equity Resources on 12/22/2023 and subsequently emailed a copy of the tax notice that was not paid. I emailed again on 1/10/2024 as to the status of the payment, but got no response.
I called 1/11/2024 to find out the status. I was told that an inquiry was being conducted, and I would receive the results by 1/26/2024. I also informed the woman I spoke with of late charges and was told that Equity Resources would pay those, if they felt like it was their fault. I never received notification of the status of the inquiry.
I called 2/6/2024 and was told, again, that an inquiry was being conducted, and I would receive notification in about 5 business days.
The penalty has now increased to $163.75 for being late. Given the previous inaction by Equity Resources regarding this process, I have very little confidence that the inquiry will be completed within 5 business days, if one is even being done at all. Furthermore, I expect that Equity Resources will come up with some reason as to why this isn’t their fault and refuse to cover the late fees.
All I want is to have the outstanding taxes paid (the escrow has more than enough in it), and Equity Resources to cover the late fees, and get it together. These are important matters that affect real people.
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Adam q
03/11/2023
Equity Resources, Inc. Response
03/20/2023
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