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          Find a Location

          Equity Resources, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Equity Resources, Inc.

              25 1/2 S Park Pl Newark, OH 43055

              BBB Accredited Business
            • Equity Resources, Inc.

              PO Box 5177 Newark, OH 43058-5177

              BBB Accredited Business

            Business ProfileforEquity Resources, Inc.

            Mortgage Broker
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/20/1994

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            originate, process, underwrite, close and fund our own mortgage loans.

            Products & Services

            originate, process, underwrite, close and fund our own mortgage loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Equity Resources, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Equity Resources, Inc.

                25 1/2 S Park Pl Newark, OH 43055

                BBB Accredited Business
              • Equity Resources, Inc.

                PO Box 5177 Newark, OH 43058-5177

                BBB Accredited Business
              BBB File Opened:
              7/20/1993
              Years in Business:
              31
              Business Started:
              3/1/1993
              Business Incorporated:
              3/4/1994
              Accredited Since:
              1/20/1994
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Ms. Kelly Welch, Vice President
              • Mr. Edwin L Rizor Jr., President
              • Mrs. Jen Chapman, EVP of Operations
              Contact Information

              Principal

              • Mr. Edwin L Rizor Jr., President

              Customer Contact

              • Mrs. Jen Chapman, EVP of Operations
              Additional Contact Information

              Fax Numbers

              • (740) 349-7176
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved

              Equity Resources, Inc processes my mortgage, along with my escrow associated with my mortgage. I received the property taxes from my county back in October. The same notices were sent to Equity Resources, per my county’s tax assessors office. It was for two parcels of land.

              I received notice in mid-December that one notice had been paid, but not the other. I called Equity Resources on 12/22/2023 and subsequently emailed a copy of the tax notice that was not paid. I emailed again on 1/10/2024 as to the status of the payment, but got no response.

              I called 1/11/2024 to find out the status. I was told that an inquiry was being conducted, and I would receive the results by 1/26/2024. I also informed the woman I spoke with of late charges and was told that Equity Resources would pay those, if they felt like it was their fault. I never received notification of the status of the inquiry.

              I called 2/6/2024 and was told, again, that an inquiry was being conducted, and I would receive notification in about 5 business days.

              The penalty has now increased to $163.75 for being late. Given the previous inaction by Equity Resources regarding this process, I have very little confidence that the inquiry will be completed within 5 business days, if one is even being done at all. Furthermore, I expect that Equity Resources will come up with some reason as to why this isn’t their fault and refuse to cover the late fees.

              All I want is to have the outstanding taxes paid (the escrow has more than enough in it), and Equity Resources to cover the late fees, and get it together. These are important matters that affect real people.

              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam q

              03/11/2023

              This company came highly recommended from a friend, in fact she was our mortgage broker. However, shortly after getting our mortgage, she left the company. I can only imagine it is because of the way the run a business. I have been working with th* **** *** ***** **** program with the Ohio Housing Finance Assistance department. I made a payment in October, which I have statements from my bank showing it was withdrawn via autopay. I also have documentation from **** *** ***** where they have sent numerous payments. However, between Equity and their choice of mortgage servicers, ***********, they have seriously dropped the ball. My credit is all jacked up because somewhere between ****** and ***********, the payments that have been sent from ****, have not been posted to my account in a timely manner. Now my mortgage shows late by several months, which has in turn messed up my credit. I have sent 3 messages to Equity via their website and not one has been answered. Sadly, I purchased this home before the rates went up, if not, I would refinance just to get away from them but I cannot afford to have my rate nearly triple.

              Equity Resources, Inc. Response

              03/20/2023

              We have reviewed the payments from Ohio Housing Finance Authority (OHFA) and in the process on reversing the payments and re-applying them with accurate effective dates. This will also provide updates to the credit reporting for your loan. We expect to be finished with the updates in next 7-10 business days. The credit reporting is controlled by the individual bureaus and can take up to 90 days to reflect the changes. At Equity Resources we pride ourselves on offering superior service and solutions, and we regret when your expectations are not met. We make every effort to serve all in a prompt and professional manner. Therefore, we were disappointed to learn of your displeasure with the service provided to you. We value your relationship and will work towards regaining your trust moving forward. We believe this fully addresses the concerns outlined in your BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our Customer Service Department at *************** Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern Standard Time (EST), or our Loss Mitigation Department at **************, Monday through Friday 8:00 a.m. to 8:00 p.m. CST.

              Local BBB

              BBB of Central Ohio

              BBB Reports On

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