BBB Business Review

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This business is not BBB accredited.

The Social Firm

Phone: (614) 285-6288 View Additional Phone Numbers 1654 E Broad St, Columbus, OH 43203 http://www.thesocialfirm.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Search Engine Marketing, Pay Per Click, SEO, Social Media Marketing, Social Media Advertising, Online Reputation Management, Video Production, Video Editing, IT Services, Website Design, Website Development, Graphic Design, Print Media Design.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Social Firm include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Social Firm
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 07, 2011 Business started: 05/01/2010 in OH Business started locally: 08/01/2010 Business incorporated 09/13/2010 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew Erney, Chief Marketing Officer Ms. Lauren Schultz, Director
Contact Information
Principal: Mr. Matthew Erney, Chief Marketing Officer
Customer Contact: Ms. Lauren Schultz, Director
Business Category

Internet Marketing Services Web Design Advertising Specialties Information Technology Services Consultants - Social Media Online Social Media/Networking Digital Media Marketing Consultants - Mobile Advertising Agencies & Counselors Search Engine Optimization Services Marketing Consultants Video Production Services

Method(s) of Payment
Check, Money Order, Major Credit Cards
Refund and Exchange Policy
http://www.thesocialfirm.com/return-policy
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.