At-a-glance
Related Categories
Overview
Insurance and Third Party Administration for Extended Warranty and Service Plans.
Products & Services
Business Details
- Location of This Business
- 5700 Perimeter Dr Ste E, Dublin, OH 43017-3247
- BBB File Opened:
- 1/11/1984
- Years in Business:
- 42
- Business Started:
- 9/1/1982
- Business Incorporated:
- 9/28/1983
- Accredited Since:
- 10/26/1988
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Safeware, Inc.
- Safeware Group
- Safeware, The Insurance Agency Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Michael Cole, Director of Marketing
- Mr. Larry Serna, Director
- Ms. Laurel Cipiti, Human Resources Staff
- Mr. Ben Boyd, Operations Manager
- Mr. Matthew Morris, Sr Manager - Vendor & Client Services
- Ms. Taylor Thompson
- Contact Information
Principal
- Mr. Ben Boyd, Operations Manager
Customer Contact
- Mr. Ben Boyd, Operations Manager
- Additional Contact Information
Fax Numbers
- (614) 781-0559Primary Fax
- (972) 855-3599Other Fax
Phone Numbers
- (800) 800-1492Other Phone
- (800) 492-1282Other Phone
Email Addresses
- Primary
- (614) 781-0559
Customer Complaints
106 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/31/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This is an extended warranty issue. Safeware directed me to ****** ******* Co. I set up appointment with them. Then I got a canned text from ******** ****** ****** saying they had been issued my dispatch.?? I Googled them; awful reviews, one had exact same message in it as my text, all saying "don't use this company ". ****** came out, needed to order part, would call me when it came in. Then found email from Safeware saying ******** ****** would Service my Repair. Next day Email from Safeware saying my claim denied. Reason: duplicate claim.?? I paid for the extended warranty, I only had one service call. I didn't use ******** ****** for obvious reasons. You have complaints about them on your website.
Customer Reviews
199 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe P
09/09/2024
The Safeware Insurance Agency Inc. Response
09/10/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.