BBB Business Review
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BBB Accredited Business since
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Grange Insurance partners with local independent insurance agents to offer auto, home, life and business insurance protection throughout the Midwest and Southeast regions. Together with its affiliate company, Integrity Insurance, Grange serves policyholders across 13 states: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia
Grange Insurance (The Grange Mutual Casualty Group) includes: Grange Mutual Casualty Co., Grange Property & Casualty Insurance Co., Trustgard Insurance Co., Grange Indemnity Insurance Co., Grange Insurance Co. of Michigan, Grange Life Insurance Co., Integrity Mutual Insurance Co., and Integrity Property & Casualty Co.
BBB maintains separate Business Reviews on Integrity Insurance and independent agents which would be available at http://www.bbb.org/us/.
A BBB Accredited Business since
BBB has determined that The Grange Mutual Casualty Group of Insurance Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Grange Mutual Casualty Group of Insurance Companies include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 42 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||37|
|Total Closed Complaints||42|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Insurance Department
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658
Type of Entity
Business ManagementMs. Andrea Ensign, Exec. Legal Asst. Ms. Betsy Way, Senior Corporate Communications Specialist Mr. Thomas Welch, President & CEO
Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Life Insurance - Long Term Care Insurance - Rental Insurance - Property Insurance - Workers Compensation Insurance Services Insurance - Employee Benefits