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BBB Accredited Business since

The Train Station

Phone: (614) 262-9056 4430 Indianola Ave, Columbus, OH 43214 http://www.trainstationohio.com


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Description

This company sells model train sets, railroad gifts and accessories, books and videos. Also other hobby and modeling supplies such as paint, small tools, scenery materials.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Train Station meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Train Station include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Train Station
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 15, 2005 Business started: 01/01/1974 in OH Business started locally: 01/01/1974 Business incorporated 06/01/1978 in OH
Type of Entity

Corporation

Business Management
Mr. Michael W. Flick, President
Contact Information
Principal: Mr. Michael W. Flick, President
Business Category

Hobby & Model Construction Supplies - Retail Toys - Retail

Products & Services

The Train Station sells the following brand(s): Accurail, AIM Products, Arcadia Publishing, Athearn, Atlas, Bachmann, BLMA, Bowser, Broadway Limited, Circuitron, Classic Metal Works, Con-Cor, Digitrax, Fisher Price Thomas & Friends, Four Ways West, Green Frog Productions, InterMountain Railway, JL Innovative Design, Kalmbach, LGB, Lionel, many others, McMillan Publications, Model Rectifier Corporation, Morning Sun, MTH, NCE Corporation, Pentrex, Realistic Backgrounds, Red Caboose, Sunday River Productions, Tangent Scale Models, Tide-Mark Calendars, Tru-Color, Walthers, White River Productions, Woodland Scenics

The Train Station offers the following product(s): Model railroad supplies, paint, rail related books , rail related DVDs, rail related magazines, scenery materials, small tools

Method(s) of Payment
Cash, checks, MasterCard, Visa, Discover, American Express; PayPal for Ebay purchases.
Refund and Exchange Policy
Basic Policy - Full refund if merchandise is returned within seven days of purchase.  Exchange if merchandise is returned within thirty days of purchase.  Return merchandise must be in original packaging, complete and in condition to be resold.  Defective items fall under the basic return policy, unless the manufacturer requests defects be handled directly with them.
Alternate Business Names
The Train Station Enterprises, Inc.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.