Business ProfileforMcAtee Plumbing, Heating & Air

IF I COULD LEAVE NO STARS I WOULD! SCAM AND LIARS!! (Columbia SC) My grandmother (Mrs. ******) contacted home ***** for a technician to look at her air Conditioner that went out. The 1st appt (April 2024) the technician came out and was AT FIRST very polite and knowledgeable about the A/C and he was able to get it working … but only for a couple of hours, then it went out again. He came back the next day (2nd appt) and stated that the wiring had been eaten by rodents and that she has a leak under the house. Why didn’t he notice it the first time? He then sent photos to **** ***** but did not let my grandmother see the photos of the eaten wires and leak . Due to her being skeptical about it she contacted a separate company that was outside of the **** ***** to come and check it out. That company stated THEY DID NOT see any eaten wires. But since the A/C still was not working she decided to get that company to replace the A/C. My grandmother also had an exterminator come and see if there were even any rodents and the exterminator said THERE WAS NOT any rodents. Lastly she had a plumber come to check out the “leak” which he stated that there was NO LEAK. A representative from **** ***** called my grandmother and stated that she received the pictures from Mcatee of the rodents eaten cords. My grandmother then stopped her and stated those pictures had to be FALSE because she had 3 separate companies come and look at the A/C and space around A/C and there were NO EVIDENCE of rodents or a leak. Mcatee thought my grandmother was going to fall for their scam and they tried to make a deal with her to “fix” her A/C wires which was not even the actual problem. Her advice to everyone is to NOT use this company for anything!!!!!

Upon reviewing the events described, we'd like to clarify the situation. During McAtee's initial visit on April 15, 2024 as dispatched by the homeowners Third-Party Administrator (TPA), our technician identified rodent activity under the residence, which had resulted in wiring damage affecting your air conditioning system. We documented this issue promptly, with the technician noting the necessity for wire replacement and further assessment to ensure the system's proper functioning. We also uploaded and shared documenting images of the rodent droppings inside of the HVAC unit with the homeowners TPA. McAtee while still on site promptly called the homeowners TPA for advising on how to proceed. The representative from the homeowner's TPA determined that the damage caused by rodent activity did not fall under the scope of coverage due to being categorized as non-normal wear and tear. Consequently, the representative advised McAtee against proceeding with the job any further under the homeowner's policy. This decision was communicated to both the homeowner and McAtee, leading to a halt in further work on the property at the decision of the homeowners TPA. We understand your concerns regarding the discrepancy in observations made by other service providers. However, it's important to note that rodent activity can sometimes be sporadic and may not be immediately evident to every observer. Our technician's assessment was based on his professional expertise and the evidence observed and documented during our visit. Regarding the photos of the damaged wires, we apologize for any miscommunication or oversight in not presenting them to you during the visit. We acknowledge the importance of transparency in our operations and will ensure better communication in the future. We stand by our assessment of the situation and the recommended course of action to address the wiring damage. Our priority is always to provide accurate diagnoses and effective solutions to our customers' HVAC issues. McAtee is simply the contractor and is not able to determine coverages set forth in the contract between the homeowner and their TPA. At McAtee, we take great pride in customer satisfaction, as evidenced by our 4,100+ 5-Star Google Reviews. It is unfortunate that this review was written before any constructive work was performed by McAtee. This review should realistically be left for the homeowners TPA as it is a review based on the homeowners disagreement with the TPA's coverages of their HVAC system.