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American Signature, Inc. operates retail furniture stores under the names American Signature Furniture, Value City Furniture and Rooms Today in Florida, Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin. American Signature, Inc. also designs and manufactures private label brand American Signature furniture under the corporate name. The scope of this BBB report concerns all furniture stores operated by the company nationwide.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Value City Furniture include:
- Failure to respond to 2 complaint(s) filed against business
- 5 complaint(s) filed against business that were not resolved
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||612|
|Total Closed Complaints||1064|
Additional Complaint Information
Customer experience concerning all store locations of this company nationwide are being handled by our BBB serving Central Ohio and the company's corporate headquarters office in Columbus, Ohio, as of August 2006. Prior to that, each BBB processed and reported on complaints concerning stores in their local service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||154|
Type of Entity
Business ManagementMr. Jonathan Schottenstein, President Jesse Slauter, Call Center Manager Mr. Bryan Beam , EVP & COO Ms. Jenna Carpenter Pruitt, Senior Analyst - Customer Experience Mr. Ed Cornell, EVP & CFO Ms. Melita Garrett Esq., Deputy General Counsel
Furniture - Retail Home Accessories Mattresses Furniture - Wholesale Furniture Manufacturers Beds - Retail Furniture - Childrens
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|Check with local store for retail hours.|
Method(s) of PaymentAll Major Credit Cards, Cash, Personal Check and other.
Refund and Exchange Policy7 days from date of possession, terms apply.
Alternate Business NamesAmerican Signature Furniture Canton Castleton Centerville - Dayt. Chagrin Highlands Charleston Charlotte (University) Charlotte - #1 Cheltenham Chesapeake Chesapeake Square Chippewa Clarksville Clay Columbia Columbus - N. West Columbus East Columbus North Columbus West Countryside Covington Daytona Dearborn DeWitt Dixie - Louis. Duluth, GA Eastgate Erie Evansville Fairview Heights Falls Church Florence Frederick Fredericksburg Ft. Myers Ft. Wayne Glen Burnie - Balt. Grand Rapids Greenwood - Indy Gurnee Mills Hagerstown Harrisburg Henrietta Hickory Ridge Huntington Indianapolis West Jacksonville Joliet Kalamazoo Kennesaw Knoxville, TN Lansing Lexington Lexington #2 Madison, TN Mansfield Mechanicsburg Memphis, TN Mentor Merrillville Miami, FL Milwaukee Greenfield Monroeville - Pit. Montgomeryville Moorestown N.E. Philly Nashville Newport News Niles North Olmsted Northlake Novi Orland Park Orlando 2 Orlando, FL Oxford Parkersburg Pineville Pittsburgh Plainfield Plymouth Meeting Port Charlotte Potomac Mills Preston - Louis. Richmond, VA Robinson Town Rochester Sandusky Sarasota Schottenstein Stores / Value City Furniture Smyrna South Bend Southlake Springdale - Cinci. St. Clairsville St. Louis St. Peters St. Petersburg Sterling Stonecrest Streamwood Sunrise, FL Tampa Taylor Toledo North Utica Virginia Beach Waldorf Warren - Det. Washington D.C. - #1 Westland White Marsh, MD Woodbridge
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview