BBB Business Review
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BBB Accredited Business since
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American Signature, Inc. operates retail furniture stores under the names American Signature Furniture, Value City Furniture and Rooms Today in Florida, Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin. American Signature, Inc. also designs and manufactures private label brand American Signature furniture under the corporate name. The scope of this BBB report concerns all furniture stores operated by the company nationwide.
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A BBB Accredited Business since
BBB has determined that Value City Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Value City Furniture include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 916 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||526|
|Total Closed Complaints||916|
Additional Complaint Information
Customer experience concerning all store locations of this company nationwide are being handled by our BBB serving Central Ohio and the company's corporate headquarters office in Columbus, Ohio, as of August 2006. Prior to that, each BBB processed and reported on complaints concerning stores in their local service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||20|
Type of Entity
Business ManagementMr. Jonathan Schottenstein, President Mr. Bryan Beam , EVP & COO Mr. Ed Cornell, EVP & CFO Ms. Melita Garrett Esq., Deputy General Counsel Ms. Terri Ott Ms. Valerie C. Roberts, Manager of Corporate Customer Service
Furniture - Retail Home Accessories Mattresses Furniture - Wholesale Furniture Manufacturers Beds - Retail Furniture - Childrens
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|Check with local store for retail hours.|