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21 Counties in Central Ohio

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American Signature, Inc. operates retail furniture stores under the names American Signature Furniture, Value City Furniture and Rooms Today in Florida, Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin. American Signature, Inc. also designs and manufactures private label brand American Signature furniture under the corporate name. The scope of this BBB report concerns all furniture stores operated by the company nationwide.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Value City Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Value City Furniture include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 934 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

934 complaints closed with BBB in last 3 years | 362 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 17
Delivery Issues 139
Guarantee/Warranty Issues 206
Problems with Product/Service 526
Total Closed Complaints 934

Additional Complaint Information

Customer experience concerning all store locations of this company nationwide are being handled by our BBB serving Central Ohio and the company's corporate headquarters office in Columbus, Ohio, as of August 2006. Prior to that, each BBB processed and reported on complaints concerning stores in their local service area.

Customer Reviews Summary Read customer reviews

39 Customer Reviews on Value City Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 37
Total Customer Reviews 39

Additional Information

BBB file opened: November 01, 1966 Business started: 01/01/1948 in OH Business started locally: 01/01/1948 Business incorporated: 08/01/2002 in OH
Type of Entity


Business Management
Ms. Terri Ott Mr. Jonathan Schottenstein, President Mr. Bryan Beam , EVP & COO Mr. Ed Cornell, EVP & CFO Ms. Melita Garrett Esq., Deputy General Counsel
Contact Information
Principal: Ms. Terri Ott
Principal: Mr. Jonathan Schottenstein, President
Business Category

Furniture - Retail Home Accessories Mattresses Furniture - Wholesale Furniture Manufacturers Beds - Retail Furniture - Childrens

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Check with local store for retail hours.
Method(s) of Payment
All Major Credit Cards, Cash, Personal Check and other. 
Refund and Exchange Policy
7 days from date of possession, terms apply. 
Alternate Business Names
American Signature Furniture Canton Castleton Centerville - Dayt. Chagrin Highlands Charleston Charlotte (University) Charlotte - #1 Cheltenham Chesapeake Chesapeake Square Chippewa Clarksville Clay Columbia Columbus - N. West Columbus East Columbus North Columbus West Countryside Covington Daytona Dearborn DeWitt Dixie - Louis. Duluth, GA Eastgate Erie Evansville Fairview Heights Falls Church Florence Frederick Fredericksburg Ft. Myers Ft. Wayne Glen Burnie - Balt. Grand Rapids Greenwood - Indy Gurnee Mills Hagerstown Harrisburg Henrietta Hickory Ridge Huntington Indianapolis West Jacksonville Joliet Kalamazoo Kennesaw Knoxville, TN Lansing Lexington Lexington #2 Madison, TN Mansfield Mechanicsburg Memphis, TN Mentor Merrillville Miami, FL Milwaukee Greenfield Monroeville - Pit. Montgomeryville Moorestown N.E. Philly Nashville Newport News Niles North Olmsted Northlake Novi Orland Park Orlando 2 Orlando, FL Oxford Parkersburg Pineville Pittsburgh Plainfield Plymouth Meeting Port Charlotte Potomac Mills Preston - Louis. Richmond, VA Robinson Town Rochester Sandusky Sarasota Schottenstein Stores / Value City Furniture Smyrna South Bend Southlake Springdale - Cinci. St. Clairsville St. Louis St. Peters St. Petersburg Sterling Stonecrest Streamwood Sunrise, FL Tampa Taylor Toledo North Utica Virginia Beach Waldorf Warren - Det. Washington D.C. - #1 Westland White Marsh, MD Woodbridge
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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