BBB Business Review

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This business is not BBB accredited.

Value City Furniture

Find a Location

Phone: (888) 751-8552 Fax: (614) 449-4880 View Additional Phone Numbers 4300 E 5th Ave, Columbus, OH 43219 View Additional Email Addresses View Additional Web Addresses

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American Signature, Inc. operates retail furniture stores under the names American Signature Furniture, Value City Furniture and Rooms Today in Florida, Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin. American Signature, Inc. also designs and manufactures private label brand American Signature furniture under the corporate name. The scope of this BBB report concerns all furniture stores operated by the company nationwide.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Value City Furniture include:

  • Failure to respond to 2 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1064 complaints closed with BBB in last 3 years | 341 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 49
Billing/Collection Issues 21
Delivery Issues 160
Guarantee/Warranty Issues 222
Problems with Product/Service 612
Total Closed Complaints 1064

Additional Complaint Information

Customer experience concerning all store locations of this company nationwide are being handled by our BBB serving Central Ohio and the company's corporate headquarters office in Columbus, Ohio, as of August 2006. Prior to that, each BBB processed and reported on complaints concerning stores in their local service area.

Customer Reviews Summary Read customer reviews

154 Customer Reviews on Value City Furniture
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 4
Negative Experience 147
Total Customer Reviews 154

Additional Information

BBB file opened: November 01, 1966 Business started: 01/01/1948 in OH Business started locally: 01/01/1948 Business incorporated 08/01/2002 in OH
Type of Entity


Business Management
Mr. Jonathan Schottenstein, President Jesse Slauter, Call Center Manager Mr. Bryan Beam , EVP & COO Ms. Jenna Carpenter Pruitt, Senior Analyst - Customer Experience Mr. Ed Cornell, EVP & CFO Ms. Melita Garrett Esq., Deputy General Counsel
Contact Information
Customer Contact: Ms. Jenna Carpenter Pruitt, Senior Analyst - Customer Experience
Principal: Mr. Jonathan Schottenstein, President
Principal: Jesse Slauter, Call Center Manager
Business Category

Furniture - Retail Home Accessories Mattresses Furniture - Wholesale Furniture Manufacturers Beds - Retail Furniture - Childrens

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Check with local store for retail hours.
Method(s) of Payment
All Major Credit Cards, Cash, Personal Check and other. 
Refund and Exchange Policy
7 days from date of possession, terms apply. 
Alternate Business Names
American Signature Furniture Canton Castleton Centerville - Dayt. Chagrin Highlands Charleston Charlotte (University) Charlotte - #1 Cheltenham Chesapeake Chesapeake Square Chippewa Clarksville Clay Columbia Columbus - N. West Columbus East Columbus North Columbus West Countryside Covington Daytona Dearborn DeWitt Dixie - Louis. Duluth, GA Eastgate Erie Evansville Fairview Heights Falls Church Florence Frederick Fredericksburg Ft. Myers Ft. Wayne Glen Burnie - Balt. Grand Rapids Greenwood - Indy Gurnee Mills Hagerstown Harrisburg Henrietta Hickory Ridge Huntington Indianapolis West Jacksonville Joliet Kalamazoo Kennesaw Knoxville, TN Lansing Lexington Lexington #2 Madison, TN Mansfield Mechanicsburg Memphis, TN Mentor Merrillville Miami, FL Milwaukee Greenfield Monroeville - Pit. Montgomeryville Moorestown N.E. Philly Nashville Newport News Niles North Olmsted Northlake Novi Orland Park Orlando 2 Orlando, FL Oxford Parkersburg Pineville Pittsburgh Plainfield Plymouth Meeting Port Charlotte Potomac Mills Preston - Louis. Richmond, VA Robinson Town Rochester Sandusky Sarasota Schottenstein Stores / Value City Furniture Smyrna South Bend Southlake Springdale - Cinci. St. Clairsville St. Louis St. Peters St. Petersburg Sterling Stonecrest Streamwood Sunrise, FL Tampa Taylor Toledo North Utica Virginia Beach Waldorf Warren - Det. Washington D.C. - #1 Westland White Marsh, MD Woodbridge

Customer Review Rating plus BBB Rating Summary

Value City Furniture has received 2.83 out of 5 stars based on 154 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.