Customer ReviewsforRiteRug Flooring

I am a REALTOR and refer many of my clients to Rite Rug. The ** team does a great job at an affordable price to make homes look better and easier to sell. The size of **'s stock means my clients are taken care of quickly and are not "oversold" - the ** representatives know what is necessary for the price point of the home.

Recently had an entire first-floor project completed by RiteRug. *********************** was the project manager from start to finish and I can't say enough about his kindness and constant communication. He worked with me about my financial concerns and ensured the project was within my budget. The crew that came to my home was thoughtful and did a fantastic job with demo and install, the cleanup was spotless afterwards. *****, the lead installer, was patient with me and kept me updated throughout - kept his crew working safely and efficiently! I'm grateful for the start-to-finish customer service (appreciate the way you dealt with an anxious single Mom who needs every toilet working in the house) and patience from everyone. Not to mention the final product is amazing and it's like I have a brand-new home -- I stood in my living room with tears. What that crew did with my formerly crappy floors is nothing short of a miracle. Thank you thank you thank you!

Great from start to finish! In home shopping with ************ was wonderful he understood what we were lookin for and brought great samples. He explained the process also. The installer team lead by ******* knew what they were doing they worked together and were very careful with house and furniture. There goal is to have a happy outcome.

Rite Rug Flooring did an amazing job matching and installing flooring in my new home. Recently moving from NYC and new to SC, I was given a referral to Scott T***** and his crew. They did a fantastic job. Professional, reliable, and efficient I was very satisfied when the job was completed. I highly recommend Rite Rug for all of your flooring needs.

RiteRug, and in particular Scott T***** was fantastic to work with. This is the 2nd time we’ve worked with RiteRug Flooring installing hard woods in our home. We decided to remove carpeting in two bedrooms. Scott was instrumental in making sure we had the right color match. His installation team was great, we couldn’t be happier. We’ve recommended RiteRug and specifically working with Scott T***** to many of our neighbors. Many thanks to Scott and his crew for doing an excellent job.

We had an exceptional experience with RiteRug! The quality and price of the carpet was much better than the other competitors we looked at, and we are so glad we went with them. They came highly recommend by friends, and we understand why after working with Rachel. She was professional and took the time to answer our questions and work with us. The carpet install team was kind and did such good work. We were really impressed with the crew. We have two boys, and one was really curious about what they were doing, and the crew was kind when he wanted to see what they were doing.

Our experience was fantastic from start to finish. Kevin W came over with the In Home Shopping and was super friendly, knowledgeable and frankly neat to talk to. They got us on the schedule very quickly and the install (led by Zayas) was smooth and painless (at least for me). We love the new carpet, and appreciate the RiteRug team!

If you're considering Rite Rug, please go somewhere else. We purchased a new construction home Sept 2021. We began having issues with our flooring bowing and then peeling which we put a claim in with our home builder. Rite Rug is the contractor they used and they ended up coming out to "fix" our floors which was told to us was due to the floor being uneven. They grinded and patched the flooring which ended up causing more issues with the peeling of the floors and it kept spreading through the home. We ended up putting a claim in with Shaw who sent an adjuster out. I do not have copy of that report but I understand he determined it to be an installation issue. Rite Rug called to schedule them to replace the entire floor on Tuesday 5/14. When they were ripping up floors the installer thought he saw mold or mildew under some of the flooring. Patrick ended up calling us to tell us that they were no longer agreeing to replace the flooring (which was 3/4 ripped up at this point and the installers were placing new flooring. They made them rip it up and left us with bare concrete. We had to rip up the rest of the flooring to make it safe for our 4 year old to walk around -so we are walking around on drywall dust. We called homeowners insurance who confirmed there was no signs of mold or mildew or presence of water. We have attempted to call Patrick and Chris (Patrick's boss) but no response. This company is not professional, does not keep their word, doesn't investigate and literally left our home in shambles.

We were looking to have our carpet removed from all bedrooms and replaced with LVP. Kevin Wright came out and showed us some options, took measurements, and got us information on pricing. Kev was great. He kept us in the loop getting us scheduled and regarding how to prepare for install day, and was available for any questions I had along the way. Our head installer was Angel. His team did a great job with installation and we are very happy with our new floors. The team was very thorough with their work, efficient, and did great with cleanup after they finished.

We had a great experience with Rite Rug. From Eric F. in sales to Kathryn I. in customer service, we’ve been very pleased. We’ll definitely go back when we redo more floors.