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This business is not BBB accredited.

Extreme Audio Outlet

Phone: (614) 274-3465 Fax: (614) 274-7788 2741 Sullivant Ave, Columbus, OH 43204 View Additional Email Addresses http://www.extremeaudiooutlet.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Extreme Audio Outlet include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Extreme Audio Outlet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 05, 1996 Business started: 03/17/1995 Business started locally: 03/17/1995 Business incorporated 03/01/1995 in
Type of Entity

Corporation

Business Management
Mr. L. Brian Lim, President
Contact Information
Principal: Mr. L. Brian Lim, President
Business Category

Electronic Equipment & Supplies - Dealers Auto Service - Sound Systems Sales & Service Paging Equipment & Service Auto Radios & Stereos - Sales & Repair Cell Phone & Tablet Equipment, Supplies & Repair

Refund and Exchange Policy
The following was posted on the company's website at http://www.extremeaudiooutlet.com/servlet/the-template/policy/Page as of April 26, 2011. Please check the company's website or directly with the company for any changes to the following: "Store Policies Product Returns We want you to be satisfied with every purchase, and we will make every effort to resolve any problems you may have. All new products (unless noted on our site) are sold with the full manufacturer's warranty and a 30-days refund (There is a 25% restocking fee on all opened/unopened items). All returns must arrive in original packaging in resalable condition, with all original components included, or the package will be returned to you and no refund will be given. Product Refunds We will notify you via E-mail of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error. Please allow up to 10 business day for your credit to be posted to your account. Product Replacements If you are not satisfied, or your product doesn't function normally within the 15 day limit, you may return it for a replacement of the same, or a different item. All shipping costs are the responsibility of the customer . We do not ship out the replacement until we receive the original order back. You may however, place another order for the item which will ship immediately, and Extreme Audio Outlet will credit your card once we receive the returned item. Required Return Procedures: Before returning any item for any reason, you must e-mail or call EXTREME AUDIO OUTLET to obtain a Return Merchandise Authorization (RMA) number which must be written on the outside of the box. Items received without an RMA number printed clearly on the outside of the box will be refused. Please include your name, and the order number in your message. Any item returned can either be sent via US Mail or UPS Ground, but you MUST provide EXTREME AUDIO OUTLET with a tracking number via e-mail when returning your product. Without a valid tracking number your return cannot be accepted for legal reasons. All items being returned must be in original, resalable condition with all packaging, manuals, registration card(s), etc. Items must be received by our warehouse within 10 business days of receipt of your RMA number and return instructions. If some of the packaging is missing, or you do not ship it back within 10 days, the package will be sent back and your 30 days guarantee will be forfeited. Please include the following information when returning an item: 1. Your RMA number (printed on outside of box) 2. A copy of your original invoice (inside of box) 3. A note stating if you would like a return for credit or replacement. Not responsible for typographical errors Prices, specifications, and images. All trademarks are property of their respective Owners"
Additional Information

Car audio and accessories business offering products, installation and custom features.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.