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          Find a Location

          Big Lots has 1196 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Big Lots

              4900 E Dublin Granville Rd Columbus, OH 43081-7651

            • Big Lots

              1855 Montgomery Hwy S Birmingham, AL 35244-1207

            • Big Lots

              1820 6th Ave SE STE A Decatur, AL 35601-6044

            • Big Lots

              210 E. Bell Road Phoenix, AZ 85022

            • Big Lots

              1660 W Valencia Rd Tucson, AZ 85746-6021

            Business ProfileBig Lots

            Discount Stores
            Multi Location Business

            Additional business information

            Additional Info:
            As of April 18, 2023  Please be advised that due to the high volume of complaints received for this business, BBB may publish 1 out of every 4 complaints handled through our conciliation process.
            See all additional business information

            Contact Information

            4900 E Dublin Granville Rd

            Columbus, OH 43081-7651

            Get Directions
            Visit Website
            Email this Business
            (866) 244-5687

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM

            Customer Reviews

            1.21/5

            Average of 90 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            585 complaints closed in last 3 years

            176 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Discount and close-out merchandise sold in retail store and online.

            Products & Services

            Discount and close-out merchandise sold in retail store and online.

            Business Details

            This is a multi-location business.

            Find a Location

            Big Lots has 1196 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Big Lots

                4900 E Dublin Granville Rd Columbus, OH 43081-7651

              • Big Lots

                1855 Montgomery Hwy S Birmingham, AL 35244-1207

              • Big Lots

                1820 6th Ave SE STE A Decatur, AL 35601-6044

              • Big Lots

                210 E. Bell Road Phoenix, AZ 85022

              • Big Lots

                1660 W Valencia Rd Tucson, AZ 85746-6021

              Location of This Business
              4900 E Dublin Granville Rd, Columbus, OH 43081-7651
              Email this Business
              BBB File Opened:
              1/1/1969
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Incorporated:
              1/17/1986
              Type of Entity:
              Corporation
              Alternate Business Name
              • Big Lots Stores, Inc.
              • Big Lots !
              • Big Lots Wholesale
              • Wisconsin Toy
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 PM
              T:
              9:00 AM - 9:00 PM
              W:
              9:00 AM - 9:00 PM
              Th:
              9:00 AM - 9:00 PM
              F:
              9:00 AM - 9:00 PM
              Sa:
              9:00 AM - 9:00 PM
              Su:
              9:00 AM - 9:00 PM
              Business Management
              • Mr. Mike Schlonsky, Vice President
              • Mr. David Campisi, President/CEO
              • Mr. Bruce K Thorn, President/CEO
              • Mr. Jonathan Ramsden, CFO
              Contact Information

              Principal

              • Mr. David Campisi, President/CEO
              • Mr. Bruce K Thorn, President/CEO

              Customer Contact

              • Mr. Jonathan Ramsden, CFO
              • Ms. Tiana Womble, Team Leader
              Additional Contact Information

              Fax Numbers

              • (614) 278-4775
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              585 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              August 25, 2024, This was cancelled and yet my money of $79.09 is still pending from that day. I have been given the runaround so many times this is ridiculous. Two different customer service agents i spoke with that DID NOT UNDERSTAND WHAT I WAS EXPLAINING WITH TWO DIFFERENT RESPONSES. I want my money back asap, I SPEND A LOT WITH THIS COMPANY AND BIG LOTS HAS LOTS A LOYAL CUSTOMER PERMANENTLY We apologize for any inconvenience experienced. Our records show that the order ************* is canceled in our system. We call the store to cancel your order but they are unable to do it. They advise for you to cancel the order or once the order is tag as ready for delivery you can call them to cancel it.
              Read More
              Read 584 More Complaints

              Customer Reviews

              90 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              JERRY Q

              09/13/2024

              We recently purchased furniture for the 12 months same as cash. We received our 1st statement and I paid accordingly, so that it would be paid off prior to the 12 month promotion. When I received my 2nd statement, there were interest charges added. My husband called the store, they had him call the bank, they had him call corporate...you get the point. All they wanted to do was push the blame. We paid it off and will never buy anything from there again. It was really a joke. No one wanted to deal with the issue. I left one star because that is the lowest that you can leave.

              Big Lots Response

              09/16/2024

              *****, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.

              ******************************************************
              Read 89 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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