BBB Accredited Business since
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This company states that it offers information to consumers about consumer debt.
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A BBB Accredited Business since
BBB has determined that DebtHelp Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for DebtHelp Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Type of Entity
Business ManagementMr. Mark D. Carlyle, CEO Mr. Jason J. Fetter, CFO
Debt Relief Services Credit & Debt Counseling Credit - Debt Consolidation Services
Products & Services
DebtHelp Inc. sells the following brand(s): NA
DebtHelp Inc. offers the following product(s): NA
Hours of Operation
|M||:||9:00 AM - 9:00 PM|
|T||:||9:00 AM - 9:00 PM|
|W||:||9:00 AM - 9:00 PM|
|Th||:||9:00 AM - 9:00 PM|
|F||:||9:00 AM - 6:00 PM|
Method(s) of PaymentACH
Refund and Exchange PolicyAll money is held in escrow and is refundable up until the time it is dispersed to the creditor or to fees. No fees are earned until a settlement is made and funds are dispersed to the creditor.
Two principals of this company, Jason Fetter and Mark Carlyle, were previously principals of Credit Consultants on which BBB maintains a separate Business Review: http://www.bbb.org/centralohio/business-reviews/debt-relief-services/credit-consultants-in-westerville-oh-70012699
Industry TipsCredit - BBB General Statement For All Debt, Credit TOBs Credit Counseling Agencies & Debt Management Plans - BBB Tips Credit Counseling Agency- BBB Tips Tips: Debt Negotiators, Debt Settlement Companies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview