Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

DebtHelp Inc.

Phone: (888) 254-4516 Fax: (888) 570-0695 View Additional Phone Numbers 1103 Schrock Rd Ste 106, Columbus, OH 43229 View Additional Email Addresses http://www.debthelpcc.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states that it offers information to consumers about consumer debt.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that DebtHelp Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DebtHelp Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

17 Customer Reviews on DebtHelp Inc.
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 17

Additional Information

BBB file opened: June 23, 2006 Business started: 04/05/2006 in DE Business started locally: 03/04/2011 Business incorporated 03/04/2011 in DE
Type of Entity

Foreign Corporation

Business Management
Mr. Mark D. Carlyle, CEO Mr. Jason J. Fetter, CFO
Contact Information
Principal: Mr. Mark D. Carlyle, CEO
Customer Contact: Mr. Jason J. Fetter, CFO
Business Category

Debt Relief Services Credit & Debt Counseling Credit - Debt Consolidation Services

Products & Services

DebtHelp Inc. sells the following brand(s): NA

DebtHelp Inc. offers the following product(s): NA

Hours of Operation
M: 9:00 AM - 9:00 PM
T: 9:00 AM - 9:00 PM
W: 9:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 6:00 PM
Method(s) of Payment
ACH
Refund and Exchange Policy
All money is held in escrow and is refundable up until the time it is dispersed to the creditor or to fees.  No fees are earned until a settlement is made and funds are dispersed to the creditor.
Business Management

Two principals of this company, Jason Fetter and Mark Carlyle, were previously principals of Credit Consultants on which BBB maintains a separate Business Review: http://www.bbb.org/centralohio/business-reviews/debt-relief-services/credit-consultants-in-westerville-oh-70012699

Industry Tips
Credit - BBB General Statement For All Debt, Credit TOBs Credit Counseling Agencies & Debt Management Plans - BBB Tips Credit Counseling Agency- BBB Tips Tips: Debt Negotiators, Debt Settlement Companies

Customer Review Rating plus BBB Rating Summary

DebtHelp Inc. has received 4.93 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.