BBB Business Review

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BBB Accredited Business since

Established Merchant Focus

View Additional Phone Numbers 6042 Quin Abbey Ct E, Dublin, OH 43017 http://www.merchantfocus.com View Additional Web Addresses


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Description

Merchant Focus is a Merchant Account and payment gateway provider, offering  the ability to accept credit card payments for Internet, mobile,  mail/phone order, and retail businesses.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Established Merchant Focus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Established Merchant Focus include:

  • 5 complaint(s) filed against business

Factors that raised the rating for Established Merchant Focus include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Established Merchant Focus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 2006 Business started: 04/01/2004 Business started locally: 04/01/2004 Business incorporated 06/23/2006 in
Type of Entity

Corporation

Business Management
Mr. John Waldron, CEO Ms. Sarah Schiffer, Application Support Specialist
Contact Information
Principal: Mr. John Waldron, CEO
Business Category

Credit Card Processing Service Business Services - General

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: Closed
Su: Closed
H: Closed
Alternate Business Names
Auction Checkout Established Merchants Only Just Gateways Merchant Focus, Inc.
Business Management

According to the information we have at this time: Merchant Focus, Inc., on July 17, 2006, purchased the assets of Auction Checkout formerly operating from a business office location in San Diego, California. The BBB in San Diego, CA, maintained a BBB report on Auction Checkout under the prior ownership of Robert Hanczor. Merchant Focus, Inc., doing business as Auction Checkout, is currently operating from a business headquarters office location in Powell, Ohio. Our local BBB serving Central Ohio maintains a BBB report on Auction Check under the current ownership of John Waldron.

Industry Tips
Credit - Consumer Credit Overview - General Information, Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.