BBB Business Review
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BBB Accredited Business since
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Merchant Focus is a Merchant Account and payment gateway provider, offering the ability to accept credit card payments for Internet, mobile, mail/phone order, and retail businesses.
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A BBB Accredited Business since
BBB has determined that Established Merchant Focus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Established Merchant Focus include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Waldron, CEO Ms. Sarah Schiffer, Application Support Specialist
Credit Card Processing Service Business Services - General
Hours of Operation
|M||:||8:00 AM - 6:00 PM|
|T||:||8:00 AM - 6:00 PM|
|W||:||8:00 AM - 6:00 PM|
|Th||:||8:00 AM - 6:00 PM|
|F||:||8:00 AM - 6:00 PM|
Alternate Business NamesAuction Checkout Established Merchants Only Just Gateways Merchant Focus, Inc.
According to the information we have at this time: Merchant Focus, Inc., on July 17, 2006, purchased the assets of Auction Checkout formerly operating from a business office location in San Diego, California. The BBB in San Diego, CA, maintained a BBB report on Auction Checkout under the prior ownership of Robert Hanczor. Merchant Focus, Inc., doing business as Auction Checkout, is currently operating from a business headquarters office location in Powell, Ohio. Our local BBB serving Central Ohio maintains a BBB report on Auction Check under the current ownership of John Waldron.