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Riterug is headquartered in Whitehall, OH and operates locations in Atlanta, Charlotte, Chesapeake, Chicago, Cincinnati, Cleveland, Columbia, Columbus, Dayton, Greenville, Indianapolis, Lexington, Nashville, Orlando, Pittsburgh, Raleigh, & Tampa, which offer carpet, wood floors, hardwood, laminate and tile flooring.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rite Rug Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

97 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 3
Guarantee/Warranty Issues 10
Problems with Product/Service 81
Total Closed Complaints 97

Additional Complaint Information

The scope of this Business Review concerns all Rite Rug locations nationwide.

Customer Reviews Summary Read customer reviews

37 Customer Reviews on Rite Rug Flooring
Customer Experience Total Customer Reviews
Positive Experience 17
Neutral Experience 1
Negative Experience 19
Total Customer Reviews 37

Additional Information

BBB file opened: May 17, 1949 Business started: 01/01/1934 in OH Business incorporated 08/29/1947 in OH
Type of Entity


Business Management
Ms. Erin C. Appleman, President of Marketing and Merchandising Mr. Michael Goldberg, Owner & CEO Mr. Morris Goldberg, COO Mr. Larry Noel, President of Retail Sales Mr. Tom Donev, VP Builder Sales Mr. John Kelleher, Propery Mgmt Ms. Barb Riehl, Executive Assistant to the CEO
Contact Information
Principal: Ms. Erin C. Appleman, President of Marketing and Merchandising
Principal: Mr. Michael Goldberg, Owner & CEO
Principal: Mr. Morris Goldberg, COO
Principal: Mr. Larry Noel, President of Retail Sales
Customer Contact: Ms. Barb Riehl, Executive Assistant to the CEO
Business Category

Carpet & Rug Dealers - New Floor Materials - Retail Carpet & Rug Cleaning Equipment& Supplies Floor Laying, Refinishing & Resurfacing Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors

Products & Services

Rite Rug Flooring sells the following brand(s): all major brands

Rite Rug Flooring offers the following product(s): flooring for retail / builder / commercial / property management

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Cash, personal check, business check, cashiers check, debit card, or money order
Alternate Business Names
Rite Rug Rite Rug Co. Rite Rug Company, Inc. Rite Rug Holdings, Inc. Rite Rug Home Rite Rug Interiors
Industry Tips
Contracts - BBB Central Ohio General Statement

Customer Review Rating plus BBB Rating Summary

Rite Rug Flooring has received 4.3 out of 5 stars based on 37 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.