Business ProfileforToyota West, Inc.

On October 2, 2023, I suffered a car accident that totalled my 2000 Buick Regal. I have been out of work and have been DoorDashing to somehow make ends meet. On October 6, 2023, I purchased a 2013 Toyota Prius, VIN # *****************, AS IS with the few savings I had plus the $2K that I was awarded for my Buick. Salesperson was ******* ***. Amount to be financed via Exeter Finance was $13,643.68, which have been paid in full by February 2024. There is a 25,000 mile limited warranty on the vehicle, or so I have been told. The issues with this car barely began 1 week after purchase, where I noticed that part of the driver's door was not sealed correctly and front passenger low beam light was not lighting. I went to Autozone when I discovered the electrical issue to buy new light bulbs for both front sides. The low beam still doesn't work hence it's an electrical issue that no one told me about. Driving back from Maryland on January 2, 2024, lights indicating brake issues appeared on the dashboard. Not a couple of weeks had passed when the lights regarding the oil gauge appeared & started dinging. In a matter of 1 month, I had to have the car be "capped" with oil 3 times and have the brakes replaced as well. I went to Toyota at least 4-5 times to question the brakes and the oil system. In February 2024, Toyota West placed a system to verify if there were any leaks coming from the oil system which, I was told, it is very common in the Prius; and there IS a leaking problem. However, the piece to be replaced (either piston rings or head gasket) is conveniently NOT covered by the limited warranty. I have NOT been able to drive the car much, I have lost money, job opportunities, and everyone at Toyota West, salesperson & sales managers, are stating they are working with the warranty manager... over 1 month ago to resolve this issue. No one is giving me an answer. I have provided pictures, requested a swap for the lemon they have given me, but have only received silence.