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BBB Accredited Business since

Germain Toyota, Inc.

Phone: (614) 868-0300 Fax: (614) 759-3030 View Additional Phone Numbers 5711 Scarborough Blvd, Columbus, OH 43232 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Germain Toyota, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 8
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Germain Toyota, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: October 25, 1971 Business started: 01/11/1970 Business started locally: 01/11/1970
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
Phone Number: (614) 752-7636

Business Management
Mr. Rich Ackman, Operations Manager Mr. Steve Germain, President Ms. Jennifer Canaday, Director Of Marketing Ms. Vicki Cantrell, Customer Relations Manager Mr. Rich Newsome, GM
Contact Information
Principal: Mr. Rich Ackman, Operations Manager
Principal: Mr. Steve Germain, President
Customer Contact: Mr. Rich Newsome, GM
Business Category

Auto Dealers - New Cars Auto Repair & Service Auto Body Shop Equipment & Sup

Alternate Business Names
Germain On Scarborough, LLC
Business Management

Steve Germain is the principal of several separate auto dealerships and separate BBB Business Reviews are available at:

Customer Review Rating plus BBB Rating Summary

Germain Toyota, Inc. has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.