Business ProfileforGermain Mazda of Columbus

Our salesman used deceptive sales tactics to close our sale. We had a competing offer with another dealership who offered a lower interest rate and $1000 more for my trade in. I had a fully approved deal with the competing dealership and they were waiting for me to sign the paperwork and put $2000 down payment. When our salesman “Rusty” gave us the terms of their deal, I reiterated that we had a better deal and may need to think about this. He then said that he had contacted the finance company and that they would need $10,000 for that deal to go through at the lower interest rate. I again said the the other dealership had gotten the deal through and he said “No, they do not have an approved deal - when you get there they will tell you that $10,000 is required to close the sale. He specially said that the other dealership did not have the approval, that he had just gotten off the phone with the finance company. So we went forward with the purchase at Germain. The following day, the salesman from the competing dealership called me to see if I’d be coming to sign the paperwork and take possession of the car. I shared what Rusty, the Germain salesman said about the need to put down $10,000 and I told him that I did not appreciate their “bait and switch” tactic so we purchased at Germain. He was very concerned and frankly angry, because he reiterated that their deal was 100% approved at a lower interest rate, with more for my trade in. I am absolutely livid that Germain blatantly lied to me too close the sale. I have written multiple emails and have had multiple conversations with Mike Worthington to share my concerns. At a MINIMUM, I want the commission that “Rusty” made on this dishonest sale sent to me. He should not benefit from dishonesty and I’m stuck paying a higher interest rate and $1000 more for this car than I would have if we had gone with the competing dealership. I want this rectified immediately. Next complaint is to the State Attorney General.